Senior Premium Auditor

ICW Group•Pleasanton, CA

1d•Hybrid

About The Position

The Senior Field Premium Auditor analyzes, reviews, and conducts field insurance premium audits to determine actual exposures and premiums for policy coverages. The role examines policyholders’ records and operations, applies applicable rules and company standards, and ensures audits are accurate and efficient while delivering excellent customer service. The auditor manages larger and more complex accounts, addresses disputes and technical issues, and communicates audit findings to insureds, agents, and company personnel. The role may also mentor or train less experienced field auditors but has no direct reports.

Requirements

Bachelor’s degree from a four-year college or university, with a major or emphasis in Accounting, Business, or a related field, or an equivalent combination of education and experience.
At least 3–5 years of related experience as a Field Premium Auditor.
Valid driver’s license.
Good working knowledge of Commercial Lines policies, including Workers’ Compensation, General Liability, and other applicable commercial lines coverages.
Ability to work with a variety of payroll and accounting systems and understand differences in Workers’ Compensation jurisdictions.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management and public groups.
Solid math skills, including adding, subtracting, multiplying, and dividing whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to work independently with excellent time management skills.
Strong verbal and written communication skills.
Ability to drive and work independently.

Nice To Haves

Carrier experience.
Associate in Premium Auditing (APA), Certified Insurance Premium Auditor (CIPA), or Chartered Property & Casualty Underwriter (CPCU) certification.
Experience working with WCRIB, NCCI, and other independent bureaus.

Responsibilities

Perform field audits for organizational accounts and resolve applicable disputes.
Conduct timely and accurate premium and service audits by examining financial records related to the stated premium base.
Manage audits for larger and more complex accounts and assist in resolving complex disputes.
Provide excellent customer service throughout the audit experience, including responding to disputes.
Provide technical assistance and resolve technical issues with internal and external customers, including reviewers, underwriters, and agents.
Communicate with customers, agents, and external constituencies throughout the audit.
Communicate audit findings to insureds, agents, and company personnel and ensure they understand changes in premium exposures.
Consult with NCCI/WCIRB and other independent bureaus regarding classification and technical issues.
Present audit inventory status to management regularly.
Keep current on premium auditing information through internal and external resources.
Partner with customers to conduct professional and expeditious audits.
Examine policyholders’ payroll records and operations.
Record and summarize appropriate payroll and classifications used to determine premiums.
Analyze insureds’ business operations to determine appropriate classifications and exposures.
Mentor or train less experienced field auditors as needed.