Senior Practice Manager

Intermountain Health

3d • $44 - $68 • Onsite

About The Position

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management. This position is responsible for 17-21 provider FTEs and 38-48 staff FTEs in a large multi-specialty clinic. Manages providers' practices in such a way to achieve strategic organizational goals. This includes goals surrounding providers, employee, and patient engagement, and operational and clinical excellence in a dynamic and changing healthcare environment. Responsible for creating and achieving operation and capital budgets for assigned practices.

Requirements

• Bachelor degree in Business, Healthcare Administration, or related field (such as Public Health, Economics, Accounting, Nursing, etc.). Education must be obtained through an accredited institution. Degree will be verified.
• Three years of healthcare leadership or practice supervisory experience.
• Demonstrated strong computer skills, including proficiency in word-processing, spreadsheet and advanced computer applications (i.e. database or presentations).
• Demonstrated effective communication and interpersonal relations skills.
• Demonstrated leadership, personal and professional ethics and an ability to inspire and motivate others.
• Experience developing relationships with healthcare providers.
• Carrying, Hearing/Listening, Lifting, Seeing, Speaking

Nice To Haves

• Master's degree.
• Experience in an ambulatory outpatient clinic environment.

Responsibilities

• Develops, proposes, and manages operational budget.
• Develops, proposes, and manages capital budget.
• Maintains financial literacy relative to ambulatory care and industry trends.
• Manages accounts payable in an accurate and timely manner.
• Maintains inventory control processes and facilitates purchasing in accordance with established procedures.
• Manages facility assets in a responsible manner.
• Understands and adheres to all financial policies and procedures, and leads others to do the same.
• Responsible for payroll accuracy and timely approval.
• Conducts job interviews and employee selection in a manner that supports effective staffing.
• Performs onboarding and orientation with new staff to promote employee engagement and staff productivity.
• Conducts staff and provider rounding on a regular basis.
• Initiates activities to promote employee and physician engagement.
• Utilizes formal and informal recognition resources to recognize staff and provider accomplishments.
• Demonstrates accountability and follows through on assignments, projects, and tasks.
• Conducts training activities with staff and providers to support operational functions.
• Maintains effective staffing levels and adequate scheduling.
• Understands and utilizes billing systems effectively.
• Maintains and ensures optimized utilization of telephone systems.
• Ensures compliance and appropriate utilization of information technology resources.
• Utilizes information technology to ensure accurate coding processes.
• Performs and participates in audits to ensure compliance and minimize organizational risk.
• Understands and abides by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI).
• Utilizes on-line resources, including intermountain.net, effectively.
• Provides operational leadership in a manner that promotes a consistent, effective culture.
• Demonstrates effective written, verbal and electronic communication that is professional in both content and delivery.
• Leads in a manner that promotes positive physician relations and encourages physicians and others to have a voice.
• Maintains functional relationships with others throughout the organization to draw upon their expertise and resources effectively.
• Inspires and motivates others toward organizational and personal goal achievement.
• Demonstrates effective interpersonal skills.
• Exemplifies and promotes positive patient relations.
• Understands and empowers frontline employees and providers to utilize effective service recovery, as needed.
• Promotes care delivery processes that are harmonious with the organization?s healing commitments.
• Optimizes healthcare delivery processes to streamline an efficient patient flow.
• Understands quality improvement tools and methodology (i.e. 100% participation) and utilizes the same to improve both the delivery of extraordinary patient care and operational processes.
• Participates in, promotes, and utilizes patient feedback mechanisms, including patient perceptions of quality (PPQ) surveys, to ensure extraordinary care.
• Understands clinical policies and procedures and ensures patient care is delivered in accordance with the same.
• Understands the medical home concept and implements model, as required.
• Understands the mental health integration concept and implements, as required.
• Understands the clinical programs concept and implements.
• Develops and promotes adherence to clinical standards of care.
• Implements and monitors identified quality measures to promote effective patient care delivery.
• Promotes safety and security in all facilities by conducting regular safety inspections and monitoring the work environment for potential hazards and maintenance issues.
• Actively participates in emergency preparedness activities, including drills, simulations, and training with staff and providers.
• Ensures that material safety data sheets (MSDS) are accessible and that staff is familiar with workplace hazards and the process of responding to workplace exposures, accidents, injuries, and illnesses.
• Takes responsibility for all physical facility maintenance, including building repair, landscaping, and housekeeping.
• Ensures that preventative maintenance, repairs, etc. are completed on a regular basis on all equipment, as required.
• Understands and utilizes financial assistance practices, training staff and providers to do the same.
• As necessary, coordinates accounts receivable activities with the Central Billing Department.
• Understands and utilizes approved collection practices in the back office, training staff and providers to do the same.
• Understands and utilizes financial best practices, training staff and providers to do the same.
• Understands and utilizes approved registration practices in the front office, training staff and providers to do the same.
• Understands and utilizes financial scorecard measures to benchmark, monitor, and improve financial and operational performance.
• Ensures accurate and compliant coding practices, training staff and providers to do the same, as applicable.
• Explores feasibility and practicality of innovations in patient care delivery and patient-provider interactions, (i.e. on-line customer interface).
• Leads and initiates marketing activities to promote services, facilities, and providers within the communities served.
• Provides and promotes positive public relations.
• Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.).

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Up-front tuition coverage paid directly to the academic institution through the PEAK program.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates through the PEAK program.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior