Senior Manager, Practice Operations

Marana Health•Marana, AZ

7d•Onsite

About The Position

Marana Health is seeking a Senior Manager, Practice Operations to join the Operations team at the Marana Main Health Center, located in the heart of Marana, AZ. The Senior Manager, Practice Operations supports day-to-day operational execution across assigned clinics and provides coaching, guidance, and oversight to Practice Managers. This role is responsible for implementation of approved workflows, monitoring site-level performance, supporting consistency across locations, and elevating risks and recommendations to executive leadership. The role is responsible for operational execution across assigned locations and does not retain enterprise-wide authority for organizational strategy, policy, or final budget approval. This position exemplifies Marana Health’s ICARE values by promoting integrity, compassion, accountability, respect, and excellence in all interactions, decision-making, and leadership practices. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

Requirements

Bachelor’s degree in Business Administration, Health Services Administration, or related field
Minimum of 5 years of progressive leadership experience in healthcare operations
Minimum of 3 years of experience supervising leaders or managers
Experience managing multi-site operations or large, complex healthcare environments
Experience with Electronic Health Record (EHR) systems
Fingerprint Clearance Card through the Arizona Department of Public Safety
Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR required)

Nice To Haves

Master’s degree in Business Administration, Health Services Administration, or related field
Experience in Federally Qualified Health Center (FQHC) or primary care environment
Experience in budget planning, financial analysis, and operational forecasting
Experience with process improvement methodologies (Lean, Six Sigma, PDSA)
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
Thorough knowledge of healthcare operations, including integrated care delivery models
Strong understanding of clinic operations, patient flow, scheduling, access, customer service, and front-end operational processes
Ability to analyze operational, service, productivity, and quality data to identify trends, risks, and opportunities for improvement
Knowledge of regulatory requirements and standards related to healthcare operations (e.g., CMS, HRSA, state and local regulations)
Strong leadership skills with demonstrated ability to develop and lead high-performing teams
Ability to influence and collaborate effectively across departments and levels of the organization
Strong problem-solving, critical thinking, and decision-making skills
Excellent communication and interpersonal skills, with ability to engage diverse stakeholders
Ability to manage multiple priorities and adapt to changing organizational needs
Proficiency in Microsoft Office and healthcare systems, including EHR platforms
Knowledge of process improvement principles and ability to implement operational efficiencies
Ability to maintain professionalism, confidentiality, and integrity in all interactions
Demonstrates cultural competence and commitment to diversity, equity, and inclusion

Responsibilities

Oversees daily operations across assigned health centers, ensuring efficient workflows, high-quality patient care, and compliance with organizational standards and regulatory requirements
Provides leadership and direction to Practice Managers and site leadership, including coaching, mentoring, performance management, and development of leadership capabilities
Monitors site-level operational, service, access, and productivity metrics and partners with site leadership to identify performance gaps, root causes, and corrective action plans
Supports consistent implementation of organizational priorities, approved initiatives, and operational expectations across assigned clinics
Reviews operational and productivity data to identify trends, risks, and opportunities and prepares practical recommendations for performance improvement.
Escalates significant operational concerns, resource constraints, compliance risks, and unresolved site issues to executive leadership in a timely manner
Collaborates with clinical, finance, human resources, quality, and other departments to ensure alignment of operations with organizational priorities
Provides site-level operational input into budget development, staffing discussions, and forecasting processes; monitors expense and productivity trends and elevates concerns or recommendations as appropriate
Ensures compliance with federal, state, and local regulations, as well as accreditation and licensing requirements
Identifies and implements process improvements to enhance operational efficiency, patient experience, and care delivery outcomes
Assists change management initiatives and ensures adoption of new programs, workflows, and systems across assigned sites
Maintains effective communication between sites and executive leadership, providing regular updates on performance, risks, and opportunities
Participates in organizational committees, projects, and initiatives as a representative of operations
Ensures appropriate staffing models are in place and supports workforce planning in collaboration with human resources and leadership
Oversees facility operations, including coordination with maintenance and vendors to ensure safe and functional environments
Promotes a culture of accountability, collaboration, service excellence, and continuous improvement across all assigned sites