Senior Practice Manager

University of Miami•Miami, FL

12d•Hybrid

About The Position

The University of Miami/UHealth Department of Human Genetics has an exciting opportunity for a Full Time, Senior Practice Manager to work Hybrid in Miami. The Senior Practice Manager directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational. Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

Requirements

Bachelor’s degree in relevant field
Minimum 3 years of experience
Ability to maintain effective interpersonal relationships.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Commitment to the University’s core values.

Responsibilities

Manages and coordinates the activities of office and clinic personnel.
Approves time and attendance documents.
Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
Maintains and adjusts job descriptions for department staff.
Sets goals and objectives for support staff and evaluates their performance.
Trains or facilitates the training of personnel within the assigned division(s).
Participates in customer service and leadership training.
Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.
Develops and implements an inventory control system for supplies and materials required by the practice.
Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Responsible for working with other practice managers and directors to secure clinic space as department grows or providers availability changes.
Responsible for building and maintaining department schedules in UChart.
Responsible for tracking and providing visit and other cube data internally and in some instances to external departments.
Responsible for making sure that we have the minimum number of providers/support/staff available to cover clinics and office duties.
Responsible for creating on-call calendars and other duty rosters as assigned.
Responsible for making sure that the most accurate CPT codes are being used for our services.
Responsible for stocking clinics with appropriate supplies for Genetics visits and testing.
Responsible for arranging BLS courses, Compliance courses for the department and new hires if needed.
Responsible for working with SAO for employee landing spaces, computers, and telecom need.