Senior Practice Manager

Snowflake•New York, SC

19h•Remote

About The Position

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. LEAD. STRATEGIZE. TRANSFORM. JOIN US AS A PROFESSIONAL SERVICES PRACTICE MANAGER! Are you ready to own your impact at the forefront of the data revolution? As a Services Practice Manager, you’ll be a key driver in transforming businesses through cutting-edge cloud data solutions. You’ll collaborate with top-tier clients, strategize with elite sales teams, and lead groundbreaking professional service engagements—all while working with the best minds in the industry! This role is completely remote and can be based anywhere in the Eastern Timezone.

Requirements

10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
Direct experience, ideally within the respective market (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field
Strong understanding of business solutions of our target clients, leveraging data as an enabler. Examples include Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc.
Proven track record of meeting booking, utilization, and consumption (or similar) targets
Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
Strong organizational skills, ability to work independently and manage multiple projects simultaneously

Nice To Haves

Big 5 or boutique strategy consulting experience, ideally with experience achieving or exceeding sales targets.
Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)
Experience in designing, leading, influencing and selling functional solution sets (e.g. Digital Marketing, Supply Chain optimization, Manufacturing Re-engineering) or cross-functional Digital Transformations.

Responsibilities

Spearhead services sales execution and project delivery success for key accounts.
Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
Lead high-performing teams while ensuring top-tier customer satisfaction.
Report to an Consulting Practice Director on the Americas Professional Services teams
Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives
Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts. Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team
Be the Professional Services point of contact for your accounts, through the following:
Help create and execute on the overall vision for services - both sales and delivery
Own the services delivery roadmap (proposals, closing services opportunities and delivery)
Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
Develop scope and associated SOWs for customer services engagements
Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success
Understand and help optimize business operations processes for services sales
Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)
Provide bookings forecast and demonstrate strong command of your book of business
Align services engagements to key customers business outcomes
Drive alignment with executive sponsors and/or customer stakeholders
Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
Serve as the initial point of escalation for customer and project team
Own project outcomes and manage project financials (revenue forecasting and expense management)
Maintain a high level of customer satisfaction as reflected in customer survey scores
Collaborate with Education Services team for training delivery
Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
Deep collaboration with AE/SEs on the account for account strategy
Own and contribute to internal process improvements across your team and the broader Professional Services organization
Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational specific use cases and through external research on the current business and technology landscape for your customer base.