Senior Practice Assistant - Plastic Surgery

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Senior Practice Assistant supports a fast-paced Plastic Surgery practice by coordinating patient access and administrative operations and helping deliver an exceptional patient experience. The role handles complex surgical scheduling and provider calendars, supports patients and callers, maintains patient records and billing information, and manages messages related to authorizations, prescriptions, provider questions, and test results. The position also serves as a Super User for scheduling, registration, and billing systems, training and supporting team members, and provides functional guidance to Practice and Office Assistants in partnership with leadership.

Requirements

High school diploma or equivalent required; experience cannot substitute for the degree requirement.
Three to five years of office experience required.
Experience in a healthcare, medical office, or surgical specialty practice setting.
Strong surgical scheduling experience and ability to manage the operational demands of a busy practice.
Excellent organizational, communication, and customer service skills.
Ability to handle challenging patient situations with empathy, professionalism, and compassion.
Ability to prioritize multiple responsibilities and remain composed in a high-volume, fast-paced environment.
Experience with patient scheduling, registration, billing, and electronic medical record systems.
Strong technology and Microsoft Office skills, including advanced Outlook, Word, Excel, and PowerPoint.
Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
Ability to use a phone system, manage non-routine calls, and resolve routine issues as appropriate.
Effective written and verbal communication, including composing and editing emails, memos, and letters and taking complete, accurate messages.
Ability to manage own time and the time of others.
Strong organization and time-management skills to manage multiple tasks, follow protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Coordinate patient scheduling, registration, check-in, and check-out activities.
Manage complex surgical scheduling and provider calendars to support coordinated patient care and practice operations.
Assist patients and callers with appointments, questions, and practice-related needs.
Process billing forms and maintain accurate patient records in electronic medical record systems.
Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
Serve as a Super User for scheduling, registration, and billing systems, providing training and support to team members.
Perform advanced scheduling functions, including surgical scheduling, schedule changes, and provider template management.
Provide functional guidance to Practice and Office Assistants and partner with leadership to support daily operations.