Senior Practice Assistant - Plastic Surgery

Mass General Brigham•Boston, MA

2d•$19 - $28•Onsite

About The Position

Join a premier Plastic Surgery practice and play a key role in delivering an exceptional patient experience while supporting the operations of a fast-paced surgical specialty team. We're seeking an experienced healthcare professional who excels in complex scheduling, enjoys being a resource for colleagues, and thrives in a dynamic, high-volume environment.

Requirements

Experience in a healthcare, medical office, or surgical specialty practice setting.
Strong surgical scheduling experience and the ability to manage the operational demands of a busy practice.
Excellent organizational, communication, and customer service skills.
Confidence in navigating challenging situations with patients while maintaining empathy, professionalism, and compassion.
Ability to prioritize multiple responsibilities and remain composed in a high-volume, fast-paced environment.
Experience with patient scheduling, registration, billing, and electronic medical record systems.
High School Diploma or Equivalent required
Office experience 3-5 years required
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
Managing one's own time and the time of others.
Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.

Responsibilities

Coordinate patient scheduling, registration, check-in, and check-out activities.
Manage complex surgical scheduling and provider calendars, helping ensure seamless coordination of patient care and practice operations.
Assist patients and callers with appointments, questions, and practice-related needs.
Process billing forms and maintain accurate patient records within electronic medical record systems.
Handle messages related to prior authorizations, prescription refills, provider questions, and test results.
Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to team members.
Perform advanced scheduling functions, including surgical scheduling, schedule changes, and provider template management.
Provide functional guidance to Practice and Office Assistants and partner with leadership to support daily operations.