Clinic/Practice Assistant, Plastic Surgery

Mass General Brigham•Northampton, MA

2d•$18 - $25•Onsite

About The Position

Bring your organization, professionalism, and patient-first approach to a fast-paced Plastic Surgery practice. As a Clinic/Practice Assistant, you will help keep daily operations running smoothly while serving as a welcoming and reliable point of contact for patients, providers, and colleagues. This is a great opportunity for an experienced office professional who thrives in a high-volume environment, can balance multiple priorities, and takes pride in delivering an exceptional patient experience. Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Requirements

A high school diploma or equivalent; experience cannot be substituted for this education requirement.
Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting is required.
Comfort using Microsoft Office and standard office equipment, including printers, scanners, copiers, and fax machines.
Confidence managing routine and non-routine phone calls, responding to questions, and directing issues appropriately.
Clear, professional verbal and written communication skills, including the ability to compose emails, memos, and letters and take accurate messages.
Strong reading comprehension and attention to detail when working with job-related documents and patient information.
Excellent organization and time-management skills, with the ability to balance multiple priorities, follow established procedures, and work effectively within office systems.
A collaborative, service-oriented approach and a willingness to assist and communicate with others.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical records/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as "Super User" for scheduling, registration, and billing systems.
Provides assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.