Senior Policy Specialist for the Division of Property Management

City of New York•New York City, NY

About The Position

The Senior Policy Specialist for the Division of Property Management serves as a lead policy, strategic planning, program evaluation, and training resource for the Division. The role provides senior-level analysis and recommendations to leadership on policies, regulatory requirements, operational practices, program performance, and strategic initiatives. It evaluates existing policies and business practices, identifies gaps and emerging risks, and develops recommendations to strengthen compliance, operational effectiveness, accountability, service delivery, and resident and property outcomes. The position acts as a strategic advisor and policy resource to Property Management leadership, translating complex operational and regulatory issues into practical policy solutions. It conducts policy research, analyzes performance data, monitors legislative and regulatory developments, supports division-wide initiatives, and prepares executive-level reports and recommendations. It also assesses staff development needs, creates and delivers training, and provides technical guidance to support consistent implementation of policies, procedures, and regulatory requirements across the Division.

Requirements

Strong policy analysis, research, critical-thinking, and problem-solving skills.
Experience developing policies, procedures, executive recommendations, and implementation strategies.
Experience conducting program evaluations, compliance reviews, and operational analyses.
Strong written and verbal communication skills, including preparation of executive-level reports and presentations.
Experience developing and delivering staff training, workshops, or technical assistance.
Ability to translate complex policies and regulations into practical operational guidance and training materials.
Strong organizational and project-management skills, with the ability to manage multiple priorities.
Ability to collaborate effectively with senior leadership, operational teams, legal counsel, and other stakeholders.
Knowledge of housing, affordable housing, real estate, property management, or government operations.
Experience using data and performance measures to support policy and operational decision-making.
Proficiency in Microsoft Excel and PowerPoint and familiarity with reporting or data visualization tools.
A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience. All candidates must have at least one year of qualifying experience.

Nice To Haves

Knowledge of housing, affordable housing, real estate, property management, or government operations.
Experience using data and performance measures to support policy and operational decision-making.
Proficiency in Microsoft Excel and PowerPoint and familiarity with reporting or data visualization tools.

Responsibilities

Research, analyze, develop, and recommend policies, procedures, and operational guidelines affecting Property Management programs.
Review existing policies and business processes to identify gaps, risks, inefficiencies, and opportunities for improvement.
Monitor federal, state, and local laws and regulations affecting Property Management operations and recommend appropriate updates.
Conduct policy and program evaluations to assess compliance, operational effectiveness, and performance outcomes.
Analyze data and performance trends to support policy recommendations and executive decision-making.
Develop key performance indicators, reporting tools, and evaluation frameworks.
Prepare policy memoranda, executive briefings, reports, presentations, and recommendations for senior leadership.
Lead and support cross-functional initiatives involving policy implementation, operational improvements, technology enhancements, and organizational change.
Coordinate with Property Management units and agency partners to support consistent implementation of policies and procedures.
Provide policy and technical guidance to management and staff.
Identify recurring compliance or operational issues and develop corrective-action, policy, or training recommendations.
Assess staff training needs and develop curricula, presentations, job aids, standard operating procedures, and reference materials.
Coordinate and facilitate training on new and revised policies, procedures, regulations, systems, and operational practices.
Evaluate training effectiveness and update materials based on policy changes, compliance findings, and operational needs.
Support special policy, strategic planning, training, and organizational improvement initiatives as assigned by Property Management and APM leadership.