Sr Police Systems Administrator

City of Shreveport•Support, LA

About The Position

The Senior Police Systems Administrator manages, maintains, and supports Police application environments and Police information systems, including hardware, systems, and databases. The role serves as a strategic advisor and primary liaison to the executive leadership team, coordinating operational and administrative functions, supporting effective decision-making, and facilitating communication across departments and with City departments, state and federal employees, vendors, and the public. The position directs day-to-day department support activities under the general supervision of the Chief Administrative Assistant. The role manages technology projects from inception through implementation, evaluates and integrates vendor software and hardware, purchases and maintains systems, coordinates user and system testing, and develops and delivers end-user training. It also provides ongoing user support, resolves technical problems, develops applications and interfaces, produces custom reports and tools, prepares technical and user documentation, manages vendor maintenance agreements, and ensures systems comply with applicable state criminal codes and UCR, LIBRS, and AFIS standards. The position supervises and develops team members and Police Systems Administrators, and performs related administrative and supervisory duties. Work is regularly performed indoors in an office environment, with limited exposure to extreme weather and possible normal exposure to dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperatures, noise, and computer screens. The work involves sedentary to light physical effort, potentially including lifting, carrying, pushing, or pulling objects weighing 5–10 pounds; extended periods at a keyboard or workstation; and some climbing and balancing. Visual perception and discrimination and oral communication are required. The job must be performed with or without accommodations.

Requirements

Bachelor's degree from an accredited college or university in computer science, business administration, information technology, or a related field.
Four years of experience in information technology, including two years of project management and supervision.
Ability to manage and supervise projects from inception through implementation and administration.
Excellent working knowledge of application programming concepts and tools, graphical user interface tools, database techniques, personal computer technology, local area networking, operating systems, and systems development methodology.
Experience developing training materials and training end users.
In-depth knowledge of the functionality and management of records management system and jail management system software.
Working knowledge of a Computer Aided Dispatch (CAD) system.
Excellent written and verbal communication skills.
Excellent analytical, critical-thinking, and problem-solving skills.
Ability to perform the job with or without accommodations.

Responsibilities

Manage, maintain, and support Police application environments and Police information systems, including hardware, systems, databases, and related technical and administrative activities.
Serve as a strategic advisor and primary point of contact and liaison for the executive leadership team.
Coordinate schedules and meetings and prepare materials for executive briefings, presentations, and communications.
Provide oversight and direction for operational functions, monitor performance metrics, and recommend improvements.
Manage projects for new systems from inception through implementation, including system analysis, requirements development, and integration of purchased software and hardware.
Manage purchases of department software and hardware and evaluate vendor applications and equipment.
Create requests for proposals for software and hardware vendors when needed, and manage vendor renewal maintenance agreements.
Develop and coordinate user training, create training materials, conduct training, and prepare technical and user documentation.
Resolve end-user problems, confer with users to assess needs, and manage ongoing support for questions, inquiries, and service requests.
Write applications and interfaces using fourth-generation languages, object-oriented coding techniques, and graphical user interface tools; assist team members with application programming.
Develop custom reports, user menus, and other tools for crime analysis, crime prevention, community-oriented policing, and decision-making.
Perform or coordinate user and system testing for deployed applications and software upgrades.
Maintain appropriate system backups and troubleshoot system problems in coordination with City IT users and vendor support staff.
Configure and maintain Enterprise Records and Mobile Field Base Reporting application value sets and user security.
Configure and maintain Enterprise Jail Manager application value sets and user security.
Ensure system compliance with state criminal codes, UCR, LIBRS, and AFIS standards, as well as applicable regulatory requirements and best practices.
Supervise, train, develop, and evaluate team members and Police Systems Administrators; perform timekeeping and other administrative activities.
Facilitate communication and collaboration across departments, teams, and individuals; ensure timely information dissemination, follow-up on action items, and resolution of issues.
Acquire and compose administrative material for public or office use and act as a department liaison with City departments, state and federal employees, vendors, and the public.
Research technology grants and recommend available resources to the department.
Perform other duties as assigned or required.