Senior Platform Software Engineer

Oracle•Nashville, TN

About The Position

The Senior Platform Software Engineer owns moderately complex components within platform services or SDKs and leads team-level improvements to integration frameworks and developer tooling. The role combines platform software development with operational ownership of OCI File Storage Services across pre-production and production environments. It includes developing and evolving multi-tenant platform components, debugging distributed services, improving resilience and capacity, and protecting downstream consumers through compatibility-safe fixes and upgrade paths. The engineer performs routine service operations, monitors service availability, reliability, performance, and capacity, and participates in customer-impacting incidents. The role also contributes to deployments, operational readiness reviews, incident and problem management, capacity planning, automation, observability, and customer experience improvements. Software development work spans design, implementation, testing, optimization, API lifecycle and interoperability, architecture alignment, secure coding, and ongoing system maintenance. The position requires independent planning and execution, cross-team collaboration, customer-focused issue resolution, and continuous learning and improvement. The posting lists a U.S. hiring range of $92,500 to $209,500 per year and notes that the role may be eligible for bonus and equity. Oracle offers a comprehensive benefits package, with some benefits subject to eligibility.

Requirements

At least 4 years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.
Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.
Knowledge of storage systems, file systems, and distributed-system fundamentals.
Experience with automation or infrastructure tooling such as Python, Terraform, or Bash.
Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.
Ability to coordinate effectively with development, operations, networking, security, and other partner teams.
Clear written and verbal communication, sound task management, and ability to produce high-quality technical documentation.
Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.
Familiarity with Agile practices, change management, and production-readiness principles.
Ability to design software solutions, develop features, test and debug code, and perform performance profiling and optimization.
Working knowledge of software architecture decisions and best practices, and ability to align implementation with predefined architecture.
Ability to implement moderately complex API versioning, lifecycle, interoperability, performance, and scalability strategies.
Knowledge of secure coding practices, development standards, and system maintenance practices.

Nice To Haves

Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis.
Experience operating enterprise file-storage services or other large-scale storage platforms.
Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.
Experience designing or improving highly available, resilient, and scalable operational systems.
Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.
Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.
Demonstrated ability to identify repetitive operations and operational toil, automate them safely, and measure improvements.
Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce scalable, durable solutions.

Responsibilities

Perform routine service operations, including host and storage-system management, security and compliance activities, ticket resolution, and customer notifications.
Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Services across pre-production and production environments.
Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.
Review and approve the operational readiness of new service features and changes.
Execute and own software and infrastructure deployments using approved automated tools and change-management practices.
Identify recurring incidents, ticket noise, operational gaps, and sources of toil; address them with automation, bugs, runbooks, metrics, and alarms.
Investigate performance, capacity, networking, host, and storage-system issues, escalating when deeper product or vendor expertise is required.
Identify growth trends and contribute to capacity planning and service scaling.
Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.
Participate in large-scale events involving service dependencies and coordinate recovery activities.
Identify problem root causes, track corrective actions, and prevent recurrence.
Improve service operability, observability, resilience, and customer experience.
Own and evolve a bounded platform component, such as a service module or SDK area, for multi-tenant use.
Debug a limited-service graph and drive compatibility-safe remediation plans.
Implement targeted resilience and capacity patterns and document adoption guidance for team consumers.
Design software solutions, analyze requirements, develop features and enhancements, and document software design and code.
Follow and recommend improvements to software development lifecycle practices; lead code reviews in designated areas.
Debug and fix moderately complex software issues, implement testing and quality assurance, and support logging, monitoring, and observability.
Profile and optimize performance and resolve moderately complex API functionality and integration issues.
Implement API versioning, lifecycle, and interoperability strategies.
Design and develop systems aligned to established architecture, collaborate with team leads on architectural alignment, and implement performance and scalability improvements.
Collaborate on customer issues, provide technical guidance, recommend product enhancements based on feedback, and support timely resolution and effective communication.
Help establish and follow development practices and coding standards, maintain code quality, and implement secure coding practices.
Perform system maintenance, upgrades, and patching; improve automation, testing, and debugging to support service availability and reliability.
Manage work, timelines, priorities, and deliverables independently, adapting to changes in resources or schedules.
Collaborate across teams and build understanding of business, stakeholder, and customer needs.
Troubleshoot standard and non-standard issues using information from multiple sources, escalating more complex issues as appropriate.
Share knowledge, seek feedback and training, keep current with industry practices, and recommend process improvements.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability.
Life insurance and AD&D.
Supplemental life insurance for employees and eligible family members.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including Flexible Vacation for eligible salaried employees or accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed each calendar year, with unused balance carried over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.
May be eligible for bonus and equity.