Senior Platform Software Engineer

Oracle•Nashville, TN

12h

About The Position

The Senior Platform Software Engineer owns moderately complex components within platform services or SDKs, including evolving component contracts for multi-tenant use and improving integration frameworks and developer tooling. The role involves deep debugging across a bounded set of distributed services, developing compatibility-safe fixes, and implementing targeted resilience, capacity, and performance improvements that protect downstream consumers and upgrade paths. The engineer also supports Oracle Cloud Infrastructure (OCI) File Storage Services across pre-production and production environments. This includes routine host and storage operations, service monitoring, incident response, deployments, operational readiness reviews, capacity planning, and ongoing improvements to service reliability, observability, resilience, and customer experience. The role partners with development, operations, networking, security, customers, and other teams, and contributes documentation, troubleshooting guidance, automation, and corrective actions.

Requirements

At least 4 years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.
Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.
Knowledge of storage systems, file systems, and distributed-system fundamentals.
Experience with automation or infrastructure tools such as Python, Terraform, or Bash.
Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.
Ability to coordinate effectively with development, operations, networking, security, and other partner teams.
Clear written and verbal communication, sound task management, and ability to produce high-quality technical documentation.
Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.
Familiarity with Agile practices, change management, and production-readiness principles.
Ability to design software solutions, develop and test software features, troubleshoot moderately complex issues, and follow software development lifecycle practices.
Ability to work with APIs, software architecture, performance optimization, scalability, and secure coding practices.

Nice To Haves

Hands-on experience administering, monitoring, troubleshooting, or analyzing the performance of NetApp storage platforms.
Experience operating enterprise file-storage services or other large-scale storage platforms.
Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.
Experience designing or improving highly available, resilient, and scalable operational systems.
Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.
Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.
A demonstrated automation mindset, including identifying repetitive work and operational toil, automating it safely, and measuring improvements.
Creative and analytical problem-solving skills, including structured brainstorming and root-cause analysis to develop scalable, durable solutions.

Responsibilities

Perform routine service operations, including host and storage-system management, security and compliance activities, ticket resolution, and customer notifications.
Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Services in pre-production and production environments.
Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.
Review and approve the operational readiness of new service features and changes.
Execute and own software and infrastructure deployments using approved automated tools and change-management practices.
Identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them.
Investigate performance, capacity, networking, host, and storage-system issues, escalating when deeper product or vendor expertise is needed.
Identify growth trends and provide input to capacity planning and service scaling.
Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.
Participate in large-scale events involving service dependencies and coordinate recovery activities.
Identify root causes, track corrective actions, and help prevent recurrence.
Continuously improve service operability, observability, resilience, and customer experience.
Own a bounded platform component, such as a service module or SDK area, and evolve its contracts for multi-tenant use.
Debug across a limited-service graph and drive compatibility-safe remediation plans.
Implement targeted resilience and capacity patterns and document adoption guidance for team consumers.
Design software solutions and analyze requirements to meet business and operational goals.
Develop software features and enhancements, clarify software design and code through documentation, and follow the software development lifecycle.
Lead code reviews in designated areas and develop fixes for moderately complex software issues.
Implement functional and non-functional testing, quality assurance, error logging, monitoring, and observability for effective debugging.
Profile and optimize code performance and resolve moderately complex API functionality and integration issues.
Implement API versioning, lifecycle, and interoperability strategies.
Design and develop software, systems, and services aligned with predefined system architecture, collaborating with team leads to ensure alignment.
Collaborate with teams and customers to investigate product issues, develop solutions, communicate effectively, and suggest product enhancements based on customer feedback.
Follow development practices and coding standards, apply industry best practices, and implement secure coding practices.
Perform maintenance and testing for systems requiring upgrades or patches, and improve automation, testing, and debugging to support service availability and reliability.
Manage work, timelines, and deliverables independently, adapting priorities when resources or timelines change.
Collaborate across teams, understand stakeholder and customer needs, and contribute to knowledge sharing and continuous improvement.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short-term and long-term disability
Life insurance and AD&D
Supplemental life insurance for employees and eligible family members
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off, with flexible or accrued vacation depending on employee eligibility
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance