Senior Planning Lead
About The Position
As the Planning Lead within the Patient Experience (PX) Delivery Operations Management Group, this role serves as a strategic operational partner supporting patient access programs, brand launches, and line extensions. The position works across brand teams, field reimbursement, and technical partners to take commercial and access initiatives from ideation through execution, and reports to the Planning Team Lead. The role leads end-to-end program delivery, organizational change management, cross-functional process optimization, and assessment of business and systems impacts. It also aligns internal informatics teams and external technology vendors to support patient platforms, databases, and contact center technologies, and designs and supports training and operational-readiness roadmaps for commercial teams and cross-functional partners. This role is based in South San Francisco, California, with a hybrid schedule requiring three days per week on campus. Relocation benefits are not available. The expected annual salary range is $152,600 to $283,400, with a discretionary annual bonus potentially available based on individual and company performance. The position qualifies for the benefits detailed at the company-provided link.
Requirements
- Bachelor’s degree.
- 8+ years of relevant professional experience in the biotechnology or pharmaceutical industries.
- PMP certification required.
- Previous experience in planning, process improvement, and/or project management in healthcare or healthcare reimbursement.
- Extensive project management experience with patient databases and/or call center systems and technologies.
- Experience with pre-launch drugs.
- Ability to build collaborative working relationships across all organizational levels.
- Awareness of issues, trends, and needs in healthcare reimbursement and the managed care environment.
- Strong time-management and organizational skills.
- Strong influencing and negotiation skills, including the ability to influence without authority.
- Strong executive presence and the ability to build trusting relationships with cross-functional partners and executive leaders.
Responsibilities
- Architect, govern, and execute comprehensive project plans for patient experience initiatives, new product launches, and line extensions across cross-functional matrix teams.
- Lead and deliver structured organizational change management frameworks across the PX Delivery ecosystem to support lasting adoption and seamless transitions.
- Partner with Field Reimbursement Managers, Access Solutions, and brand leadership to identify process bottlenecks, improve patient workflows, and implement scalable operational solutions.
- Assess upstream and downstream business impacts of system, regulatory, and procedural changes, and establish proactive mitigation strategies.
- Align internal informatics teams and external technology vendors to build, optimize, and maintain patient platforms, databases, and contact center technologies.
- Design and support enterprise training and operational-readiness roadmaps for commercial teams and cross-functional partners.
- Independently lead strategy and execute work to a high standard, representing the team in interactions with senior members and broad audiences.
- Generate ideas and improved ways of working, and seek opportunities to learn, grow, and assist others.
- Manage multiple competing activities and complex projects to high-quality, on-time, and within-budget conclusions.
- Influence and negotiate across teams without authority, drive cross-functional activities, and contribute to customer or program strategies and operations.
- Work across teams and projects independently within established guidelines and quality standards.
- Solve complex problems independently by leading a broad learning network across PX.
Benefits
- A discretionary annual bonus may be available based on individual and company performance.
- Benefits are offered as detailed at the company-provided link; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
