Senior Planning Lead
About The Position
As the Planning Lead within the Patient Experience (PX) Delivery Operations Management Group, this role serves as the strategic operational backbone supporting patient access programs, brand launches, and line extensions. Reporting to the Planning Team Lead, the position partners with brand teams, field reimbursement, and technical partners to advance commercial and access initiatives from ideation through execution. The role leads end-to-end program delivery, organizational change management, cross-functional operational improvements, and assessments of business and systems impacts. It also connects internal informatics teams and external technology vendors to support patient platforms, databases, and contact center technologies, and develops operational readiness and training plans for commercial teams and cross-functional partners. The position is based in South San Francisco, California, with a hybrid schedule requiring three days per week on campus. Relocation benefits are not available. The expected salary range is $152,600 to $283,400 per year; a discretionary annual bonus may be available based on individual and company performance.
Requirements
- Bachelor’s degree.
- At least 8 years of relevant professional experience in the biotechnology or pharmaceutical industries.
- PMP certification required.
- Previous experience in planning, process improvement, and/or project management in healthcare or healthcare reimbursement.
- Extensive project management experience with patient databases and/or call center systems and technologies.
- Experience with pre-launch drugs.
- Ability to build collaborative working relationships throughout all levels of an organization.
- Awareness of issues, trends, and needs in healthcare reimbursement and the managed care environment.
Responsibilities
- Architect, govern, and execute comprehensive project plans for patient experience initiatives, new product launches, and line extensions across cross-functional matrix teams.
- Lead and deliver structured organizational change management frameworks across the PX Delivery ecosystem.
- Partner with Field Reimbursement Managers, Access Solutions, and brand leadership to identify process bottlenecks, improve patient workflows, and implement scalable operational solutions.
- Assess upstream and downstream implications of system, regulatory, and procedural changes across business operations and establish mitigation strategies.
- Align internal informatics teams and external technology vendors to build, optimize, and maintain patient platforms, databases, and contact center technologies.
- Design and support enterprise training and readiness roadmaps for commercial teams and cross-functional partners.
- Independently lead strategy and execute work to a high standard, representing the team in interactions with senior colleagues and broad audiences.
- Generate and share ideas, identify opportunities to learn and assist others, and maintain strong time management and organizational practices.
- Manage multiple competing activities and complex projects to high-quality, on-time, and within-budget conclusions; meet or exceed targets and objectives.
- Influence and negotiate across functions without authority, build trusted relationships with cross-functional partners and executive leaders, and help direct customer or program strategies and operations.
- Work across teams and projects independently within established guidelines and quality standards.
- Independently solve complex problems by leading a broad learning network across PX.
Benefits
- A discretionary annual bonus may be available based on individual and company performance.
- The position qualifies for company benefits detailed at the linked benefits page; specific benefits are not listed in the posting.
- Relocation benefits are not available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
