Senior Pharmacy Technician

Walgreens • Moses Lake, WA

4d

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Senior Pharmacy Technician supports pharmacy operations, prescription processing, and customer service. The role operates pharmacy systems to obtain patient and drug information, process prescriptions, and assist pharmacists with department duties. It also coaches pharmacy technicians and cashiers in the correct use of pharmacy systems, processes, and tools.

The technician helps maintain prescription workflow, inventory, and department performance; supports customer and patient needs; and may assist with clinical services and outreach to local healthcare providers. The position requires maintaining PTCB certification through the designated training program and/or applicable state certification or registration, completing assigned training and continuing education, and keeping current with developments in healthcare and pharmacy.

Requirements

• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic PC skills, such as operating a computer, using programs, saving and printing files, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision and in compliance with state, federal, and company requirements.
• Operate pharmacy systems to enter and verify patient and drug information and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors promptly and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, answer questions, resolve issues, assist with product location, and model customer-service best practices.
• Develop relationships with valuable customers and maintain respectful relationships with coworkers.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
• Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums.
• Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
• Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
• Comply with company policies and procedures and complete special assignments and other tasks as assigned.
• Maintain PTCB certification through the designated training program and/or required state certification or registration.
• Attend training, complete assigned PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed