Senior Pharmacy Technician - Village Fertility Pharmacy - Remote in AZ, IL or MA
About The Position
Village Fertility Pharmacy, a division of Evernorth Health Services and The Cigna Group, is hiring a Senior Pharmacy Technician for a full-time work-from-home position. The employee must reside in Arizona, Massachusetts, or Illinois. In this patient-focused role, the technician handles inbound calls, listens to patients’ medical histories and fertility challenges, and helps coordinate fertility treatment plans and medications with patients and physicians. The role includes resolving customer issues, providing complete follow-up, accurately collecting and entering patient, shipping, insurance, and payment information, and entering prescriptions and processing claims for accurate dispensing. The technician also escalates complex claims, manages multiple tasks, and may participate in special projects or perform other duties related to contract performance. The regular schedule is Monday through Friday, 12:30 p.m.–9:00 p.m. Eastern time, with rotating weekend shifts: Saturday 9:00 a.m.–6:00 p.m. or Sunday 10:00 a.m.–4:00 p.m. Eastern time. Training is Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern time for six weeks. Home internet must be provided by cable broadband or fiber optic service and have speeds of at least 10 Mbps download and 5 Mbps upload. The anticipated hourly pay range is $20–$30, depending on relevant factors including experience and geographic location. The role is anticipated to be eligible for an annual bonus plan.
Requirements
- High school diploma or GED.
- At least 1 year of relevant experience as a pharmacy technician.
- Valid National Pharmacy Technician certification.
- Valid Arizona or Massachusetts pharmacy technician license.
- Proficiency in Microsoft Office and data entry skills.
- Exceptional attention to detail, accuracy, and quality.
- Excellent verbal and written communication skills.
- Ability to multitask across computer- and phone-related tasks.
- Ability to work effectively and foster teamwork, take ownership of projects, and build strong working relationships with colleagues and customers.
- Results-oriented approach, with demonstrated ability to prioritize and manage workload and meet deadlines.
- For home work, cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload.
Nice To Haves
- At least 1 year of call center experience.
Responsibilities
- Handle inbound patient calls and listen to patients’ medical histories and fertility challenges.
- Collaborate with patients and physicians to coordinate fertility plans and medications.
- Take ownership of the patient experience by resolving customer issues and ensuring 100% follow-up.
- Accurately obtain and enter patient information, including shipping, insurance, and payment details.
- Escalate complex claims to the appropriate team for further action.
- Perform accurate data entry and enter prescriptions into the system.
- Process prescription claims accurately so prescriptions can be dispensed correctly.
- Manage multiple tasks while maintaining attention to detail.
- Participate in special projects and perform other duties related to specific contract performance.
Benefits
- Medical, dental, and vision coverage effective on day one.
- Holiday pay, paid time off, and overtime pay.
- 401(k) with company match.
- Tuition reimbursement.
- Annual bonus plan eligibility.
- Well-being and behavioral health programs.
- Company-paid life insurance.
- At least 18 days of paid time off per year.
- Leaves of absence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
