Senior Pharmacy Technician - Village Fertility Pharmacy - Remote in AZ, IL or MA
About The Position
Village Fertility Pharmacy, a division of Evernorth Health Services and The Cigna Group, is hiring Senior Pharmacy Technicians for a full-time work-from-home role. Employees must reside in Arizona, Massachusetts, or Illinois. The role supports patients navigating fertility treatment by handling inbound calls, learning about patients’ medical histories and fertility challenges, and coordinating plans and medications with patients and physicians. The Senior Pharmacy Technician is responsible for providing a careful, empathetic patient experience; resolving customer issues and ensuring follow-up; accurately collecting and entering patient, shipping, insurance, and payment information; entering prescriptions; and processing prescription claims for accurate dispensing. The position also involves escalating complex claims, balancing multiple tasks, participating in special projects, and performing other duties related to contract performance. The regular schedule is Monday through Friday, 12:30 p.m.–9:00 p.m. Eastern time, plus rotating weekend shifts on Saturday or Sunday. Training is Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern time, for six weeks. For home work, the internet connection must be cable broadband or fiber optic with minimum speeds of 10 Mbps download and 5 Mbps upload. The anticipated pay range is $20–$30 per hour, depending on relevant factors including experience and geographic location; the role is also anticipated to be eligible for an annual bonus plan.
Requirements
- High school diploma or GED.
- At least 1 year of relevant experience as a pharmacy technician.
- Valid National Pharmacy Technician certification.
- Valid Arizona or Massachusetts pharmacy technician license.
- Proficiency with Microsoft Office and data entry skills.
- Exceptional attention to detail, accuracy, and quality.
- Excellent verbal and written communication skills.
- Ability to multitask across computer and phone-related tasks.
- Ability to work effectively and foster teamwork, take ownership of projects, and build strong working relationships with colleagues and customers.
- Results-oriented ability to prioritize and manage workload and meet deadlines.
- Must reside in Arizona, Massachusetts, or Illinois.
- For working from home, cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload.
Nice To Haves
- At least 1 year of call center experience.
Responsibilities
- Handle inbound patient calls and learn about patients’ medical histories and fertility challenges.
- Collaborate with patients and physicians to coordinate fertility plans and medications.
- Own the patient experience by resolving customer issues and ensuring 100% follow-up.
- Accurately obtain and enter patient information, including shipping, insurance, and payment details.
- Perform accurate data entry and enter prescriptions into the system.
- Process prescription claims accurately so prescriptions are dispensed correctly.
- Escalate complex claims to the appropriate team for further action.
- Juggle multiple tasks while maintaining attention to detail.
- Participate in special projects and perform other duties related to specific contract performance.
Benefits
- Medical, dental, and vision coverage effective on day one.
- Holiday pay, paid time off, and overtime pay.
- 401(k) with company match.
- Tuition reimbursement.
- Annual bonus plan eligibility anticipated.
- Company-paid life insurance.
- At least 18 days of paid time off per year.
- Well-being and behavioral health programs.
- Leaves of absence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
