Senior Pharmacy Technician - Freedom Fertility Pharmacy - AZ, MA or IL
About The Position
Freedom Fertility Pharmacy, a division of Evernorth Health Services, is seeking Senior Pharmacy Technicians to join their team. This role is a Band 2 Professional Career Track Role. The Senior Pharmacy Technician will use communication and problem-solving skills to assist patients with fertility challenges. This position involves handling inbound calls, coordinating fertility plans and medications, resolving customer issues, and ensuring excellent customer service. The role requires accuracy in obtaining and entering patient information, including shipping, insurance, and payment details. It also involves escalating complex claims, processing prescription claims, and multitasking effectively. The Senior Pharmacy Technician will participate in special projects and maintain quality performance standards.
Requirements
- High School Diploma, or GED required.
- 1+ years of relevant experience as a Pharmacy Technician.
- Valid National Pharmacy Technician certification is required.
- Valid Massachusetts, Illinois or Arizona state Pharmacy Technician license is required.
- Microsoft Office proficiency and data entry skills.
- Exceptional attention to detail, accuracy, and quality.
- Excellent verbal and written communication skills.
- Ability to multitask in both PC/Phone related tasks.
- Works effectively and fosters teamwork; Demonstrates ownership of projects and carries responsibility for building strong working relationships with colleagues and customers.
- Results oriented; demonstrated ability to prioritize and manage workload and meet deadlines.
Nice To Haves
- 1+ year(s) of call center experience preferred.
Responsibilities
- Communicate with patients to coordinate fertility plans and medications.
- Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers while delivering an excellent customer service experience to all patients.
- Accurately obtain and enter patient information, including shipping, insurance, and payment details.
- Escalate complex claims to the appropriate team for further action.
- Accurately perform data entry tasks and enter prescriptions into our system.
- Juggle multiple tasks without sacrificing attention to detail.
- Participate in special projects and perform other duties as it pertains to specific contract performance.
- Maintain required quality performance standards by delivering excellent customer service, adhering to phone and break schedules, and following established call handling guidelines.
Benefits
- Health coverage effective day 1 (including medical, dental, vision)
- Holiday, PTO and OT pay
- 401K with company match
- Tuition reimbursement
- Annual bonus plan
- Company paid life insurance
- Well-being and behavioral health programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
