Senior Pharmacy Technician
About The Position
Assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Operates pharmacy systems to obtain patient and drug information and process prescriptions, and assists pharmacists with other Pharmacy Department duties. Coaches pharmacy technicians and cashiers on pharmacy systems, processes, tools, and registers while modeling and delivering a distinctive customer experience. The role supports pharmacy operations, prescription processing, inventory management, customer service, claims processing, clinical services, and relationships with local healthcare providers. It also includes maintaining pharmacy supplies and cleanliness, following pharmacy safety and compliance policies, completing assigned tasks, and maintaining required certification and continuing education.
Requirements
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with applicable laws and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and follow company error-reporting and Quality Improvement Program policies.
- Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and complete assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; address overages, shortages, order errors, and damaged goods involving prescription drugs.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
- Maintain the Pharmacy Department’s supplies, cleanliness, and orderly condition and appearance.
- Coach pharmacy technicians and cashiers on the proper use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
