Senior Pharmacy Care Technician - Houston, TX

UnitedHealth Group•Houston, TX

5d•$20 - $36•Hybrid

About The Position

At UnitedHealthcare, the Senior Pharmacy Care Technician performs live telephonic outreach to UHC Medicare members and their physicians and pharmacies to improve health quality outcomes, including medication adherence and appropriate drug utilization. The role collaborates with Clinical Pharmacists and supports clinical and business goals while helping members address barriers to adherence and improve their experience. This is an office-based remote role for people residing within commutable distance of the Houston, Texas office. The schedule is Monday through Friday, with an eight-hour shift between 8 a.m. and 5 p.m. The employee works onsite one day per month and remotely the rest of the month. Initial training is 100% onsite for approximately two to three weeks.

Requirements

High school diploma or GED.
Active and unrestricted Pharmacy Technician license in the state of residence.
National Pharmacy Technician Certification.
At least 3 years of Pharmacy Technician experience.
Beginner-level proficiency navigating Microsoft Office and a Windows-based environment.
Reside within commutable distance of the Houston, Texas office.
Ability to work Monday through Friday on an eight-hour shift between 8 a.m. and 5 p.m.

Nice To Haves

Retail and/or mail order pharmacy experience.
Experience with Part D claims adjudication.

Responsibilities

Perform telephonic customer outreach to improve health quality outcomes in collaboration with Clinical Pharmacists.
Provide additional telephonic engagement with providers and pharmacies.
Assess and interpret customer needs and requirements, triaging to a Clinical Pharmacist when appropriate.
Make outbound calls to CAHPs detractors and MedAdh members to improve member experience and reduce barriers to medication adherence.
Document and track member engagement.