Senior Personal Banker

PNC•Asheboro, NC

13d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. The Senior Personal Banker works within PNC's Retail Banking organization and is based in Asheboro, North Carolina, with possible placement in any regional branch with a banker opening. This is an in-office role; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role acquires and deepens branch customer relationships through proactive sales and service, identifying opportunities to improve customers' financial wellbeing and collaborating with ecosystem partners to grow their share of wallet. The Senior Personal Banker acts as a PNC ambassador, presents relevant PNC solutions, and supports revenue growth and customer loyalty. The position also applies product and procedural knowledge to resolve customer issues, manages risk within established policies and limits, and participates in efficient, accurate branch operations. The role typically requires an associate degree or equivalent and related experience or product knowledge. Typically, 4 or more years of related business or functional experience are required. A comparable combination of education, job-specific certifications, and experience—including military service—may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state. Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may substitute for a degree.
Typically requires 4 or more years of related business or functional experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role, including customer focus and effective risk management.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and collaborate with ecosystem partners to grow customers' share of wallet.
Represent PNC and position its solutions to drive revenue and customer loyalty.
Lead proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Engage customers in the lobby and position financial products that meet their needs.
Apply expert knowledge of complex financial products, services, and solutions; educate customers on managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential losses.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service