Senior Personal Banker

PNC•Saginaw, MI

16d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and contribute to an inclusive workplace. This Senior Personal Banker position is part of PNC’s retail branch organization and may be located at any branch in the region with a banker opening. The role is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Senior Personal Banker acquires and deepens branch customer relationships through proactive sales and service, identifying opportunities to improve customers’ financial wellbeing and collaborating with ecosystem partners to grow customers’ share of wallet. The role represents PNC, presents appropriate financial solutions, and works to increase revenue and customer loyalty. It also requires expert knowledge of complex financial products, services, and solutions; strong risk management; and participation in efficient, accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires at least four years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in place of a degree. No certification is required. The position requires the ability to serve as a Notary Public in the applicable state, and candidates will be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered instead.
Typically requires 4 or more years of related business or functional experience; related product knowledge may support primary duties.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate customer focus by considering customer needs and satisfaction in business decisions and creating customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow their share of wallet.
Represent PNC and position its solutions to generate revenue and build customer loyalty.
Lead by example in proactive sales conversations, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during client interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Build customer loyalty and grow share of wallet through a differentiated customer experience.
Engage customers in the lobby and position financial products that meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.