Senior Personal Banker

PNC • Woodstock, GA

20d • Onsite

About The Position

As a Senior Personal Banker within PNC's retail banking organization, this position may work at any branch location in the Greater Atlanta or Atlanta West regions. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The banker represents PNC and positions its solutions to generate revenue and customer loyalty.

The position leads by example in proactive sales conversations across internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation with each client interaction, uses ecosystem partnerships and community Centers of Influence to develop relationships, and connects customers with financial products and technology that suit their needs. The banker applies knowledge of complex financial products, services, and solutions to improve customer loyalty and resolve problems.

The role also manages risk by following policies and procedures, exercising sound judgment, identifying and avoiding losses, and helping ensure branch daily operations are completed efficiently and accurately. PNC describes this as an in-office position and notes that it will not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Typically requires 4 or more years of related business or functional experience.
• Must be able to serve as a Notary Public in the applicable state.
• Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
• Grow customer loyalty and share of wallet through a differentiated customer experience.
• Educate customers about options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
• Adhere to policies and procedures, manage risk, exercise sound judgment, and help prevent losses.
• Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
• Dental and vision options, subject to eligibility.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account and back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, subject to eligibility.
• Up to 11 paid holidays each year, subject to eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree