Senior Personal Banker - Multiple Locations

Midwest BankCentre•St. Louis, MO

About The Position

Midwest BankCentre is hiring a Senior Personal Banker to serve customers, support branch goals, and contribute to the bank’s community-focused mission. The role involves building customer relationships and providing consultative advice based on customers’ financial goals, while helping consumer and business customers open and maintain accounts and complete consumer loan applications and closings. The banker supports digital banking by helping customers use online and app-based solutions, including setup, login and password resets, bill pay, mobile deposits, alerts, transfers, and payments. The position also processes teller transactions, handles account discrepancies and questions, balances cash drawers, and assists with credit card applications. Additional duties include proactive customer contact, referrals to banking partners, leading financial empowerment courses, mentoring and training new employees, helping develop sales strategies, and supporting business-customer presentations. The employee receives ongoing training in federal banking regulations and must follow compliance and risk-management requirements, including maintaining NMLS and Notary Public credentials. The position is hourly and full-time, generally 40 hours per week, with standard hours Monday through Friday. Some evenings, weekends, overtime, and travel to other branches may be required.

Requirements

High school diploma or equivalent.
At least five years of bank customer-contact or retail sales experience.
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technological aptitude and the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and ability to think critically under pressure.
Strong attention to detail and organizational skills.
Ability to work independently and collaborate effectively within a team.
Flexibility to work some weekends and evenings as business needs require.
Willingness and ability to travel to other locations or branches.
Willingness and ability to work required overtime.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Build rapport with customers and develop stronger customer relationships.
Promote products and services based on customers’ needs and provide consultative advice aligned with their financial goals.
Assist consumer and business customers with account opening and maintenance, consumer loan applications, and loan closings.
Support customers with digital banking solutions, including online and mobile banking setup, login and password resets, bill pay, mobile deposits, alerts, transfers, and payments.
Process deposits, withdrawals, and payments; resolve complaints and account discrepancies; answer customer questions; balance cash drawers; and assist with credit card applications.
Handle inbound and outbound calls proactively to build relationships, identify opportunities, recommend appropriate products, and resolve issues.
Refer customers to appropriate banking partners to address their financial needs.
Assist in leading financial education courses for the community.
Support branch goals, mentor and train new employees, help develop sales strategies, and assist with MBC@Work presentations.
Complete daily, weekly, and monthly tasks, follow policies and procedures, and maintain accuracy.
Participate in branch meetings and contribute to branch culture.
Maintain awareness of and comply with banking regulations, risk-management requirements, and bank policies and procedures.
Travel to other locations or branches as needed and work required overtime, evenings, and weekends.