Senior Personal Banker - Multiple Locations

Midwest Bank Centre•St. Louis, MO

About The Position

The Senior Personal Banker engages with customers to build strong relationships, provide excellent service, and support branch goals. The role serves consumer and business customers with account opening and maintenance, consumer loan applications and closings, teller transactions, and digital banking support. It also involves proactive customer outreach, referrals to banking partners, financial education, mentoring and training employees, and supporting business customer presentations. The employee must follow banking policies and procedures, maintain accurate records and cash balances, and adhere to compliance and risk management requirements. Ongoing training supports knowledge of BSA, the USA Patriot Act, AML, and the requirements to obtain and maintain NMLS and Notary Public credentials. The position is hourly and full-time, generally requiring 40 hours per week, with standard hours Monday through Friday and some evenings, weekends, overtime, and travel to other branches as business needs require.

Requirements

High school diploma or equivalent.
At least five years of bank customer contact or retail sales experience.
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technological aptitude and ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and ability to think critically under pressure.
Strong attention to detail and organizational skills.
Ability to work independently and collaborate effectively within a team.
Flexibility to work some weekends and evenings as business needs require.
Willingness and ability to travel to other locations or branches.
Willingness and ability to work required overtime.
Ability to talk or hear regularly and perform filing tasks, including lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Ability to obtain and maintain NMLS and Notary Public credentials, with ongoing training in BSA, the USA Patriot Act, and AML.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Build rapport with customers and develop relationships over time.
Provide consultative advice and recommend products and services based on customers’ financial goals and needs.
Assist consumer and business customers with account opening and account maintenance, including consumer loan applications and closings.
Promote digital banking and help customers with online and mobile banking setup, login issues, password resets, and digital services such as bill pay, mobile deposit, alerts, transfers, and payments.
Process deposits, withdrawals, and payments; answer customer questions; resolve complaints and account discrepancies; and balance cash drawers.
Assist with account maintenance and credit card applications.
Handle inbound and outbound calls proactively to identify customer needs, recommend products, and resolve issues.
Refer customers to appropriate banking partners within Midwest BankCentre.
Assist in leading financial empowerment courses for the community.
Support branch goals, mentor and train new employees, develop sales strategies, and assist with MBC@Work presentations for business customers.
Follow banking policies and procedures and maintain awareness of compliance and risk management requirements.
Complete daily, weekly, and monthly tasks accurately and contribute to branch meetings and culture.
Travel to other locations or branches as needed and work required overtime, evenings, or weekends as necessary.