Senior Personal Banker (Float) - East Jersey Region / Milltown (Full-time)

Provident Bank • East Brunswick Township, NJ

9d • $21 - $27 • Hybrid

About The Position

Provident Bank is seeking a Senior Personal Banker to play a key role in the branch sales and service environment. This individual will build long-term customer relationships by providing a positive customer experience and understanding the bank's core culture of customer attraction, expansion, and retention. As a Float, this person will be assigned to the East New Jersey Region and travel to various branches within the region, with potential for coverage at any branch in the region. The Senior Personal Banker will provide a high level of service, conduct needs-based assessments, open accounts, cross-sell, tele-consult, develop relationships, service accounts, and act as a lobby manager. They will research and resolve complex account issues and customer inquiries, promote organizational products and services by referring customers to appropriate internal or external business partners, and process customer transactions. This position focuses on managing a book-of-business for customer retention and relationship development, serving as a liaison to refer customers to specialists in lending, investment, trust, and treasury management. The Senior Personal Banker is self-motivated, a problem solver, functions independently and as an operational supervisor when necessary, and provides flexibility in sales and service coverage. This position may be eligible to obtain Life and Health Licensing. All employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

Requirements

• High school diploma or GED
• Minimum of 6 months providing sales/service to customers in a retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based upon the needs of the business
• Demonstrations positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Ability to handle escalated matters and problem solve for resolution
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
• Strong customer service and advocacy skills
• Strong organizational and time management skills
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
• Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

Nice To Haves

• 2 years providing sales and service to customers in a retail environment
• Retail banking experience
• Supervisory experience
• Life and Health Licenses to support investment program

Responsibilities

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers.
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services.
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner.
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships.
• Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
• Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards.
• Responsible for sales and service.
• Execute expectations for a positive customer service experience.
• Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations.
• Leverages lobby management as a tool for controlling and mitigating risk.
• Establishes customer identity according to guidelines and adheres to all other compliance procedures.
• Assists branch management with branch operations as needed.
• Opening, closing, and supervising the servicing of the branch in the absence of branch management.
• Assists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed.
• Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments.
• Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions.
• Assists in training other branch employees.
• Provide support to the contact center when there are high call volumes.
• Handle customer inquiries by telephone.
• Provides access to safe deposit boxes.

Benefits

• Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED