Senior Personal Banker

PNC Bank•Saginaw, MI

14d•Onsite

About The Position

As a Senior Personal Banker in PNC's retail branch organization, you acquire and deepen the branch customer base through proactive sales and service, identify opportunities to improve customers' financial wellbeing, and collaborate with ecosystem partners to grow customer relationships. You represent PNC and position its solutions to generate revenue and customer loyalty. The role is based in a PNC branch with an opening in the region; PNC describes itself as an in-office company. Employment visa sponsorship and STEM OPT participation are not provided for this position. You lead by example in proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activities, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with each client interaction, use product and procedural knowledge to solve customer problems, and educate customers about managing financial transactions through technology, tools, and resources. You also participate in efficient, accurate branch operations and manage risk in accordance with PNC policies and procedures. The position typically requires an associate degree or equivalent and related experience or product knowledge. Typically, four or more years of related business or functional experience are required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state, and candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 4 or more years of related business or functional experience; related product knowledge may also support accomplishment of primary duties.
Ability to serve as a Notary Public in the applicable state.
Demonstrate customer focus and create customized customer solutions based on customer needs and satisfaction.
Assess and manage business risks in accordance with PNC's Enterprise Risk Management Framework.
Skills and competencies include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, proactive sales, banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Represent PNC and position its solutions to drive new revenue and customer loyalty.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Grow customer loyalty and share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position financial products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.