Senior Personal Banker

PNC Bank•Cuyahoga Falls, OH

14d•Onsite

About The Position

As a Senior Personal Banker in PNC's Retail Branch Banking organization, based in Akron, Ohio, you acquire and deepen branch customer relationships through proactive sales and service activities. You help customers improve their financial wellbeing by identifying their needs, explaining relevant options, and connecting them with appropriate PNC products and services. You collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain relationships and grow customers' share of wallet. You lead by example in customer engagement, using outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement to build loyalty and drive revenue. You deliver a full PNC conversation during client interactions, use technology and other resources to help customers manage financial transactions, and apply expert knowledge of complex financial products and solutions. You also participate in daily branch operations, resolve customer problems, and manage risk by following policies and procedures and exercising sound judgment. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The role is incentive eligible, with incentive payments based on company, business, and/or individual performance.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered instead of a degree.
Typically requires 4 or more years of related business or functional experience.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and offer appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Lead proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in every client interaction to identify appropriate solutions.
Grow customer loyalty and share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service