Senior Permitting Technician-Licensing

Manatee County Government•Lakewood Ranch, FL

1d•Onsite

About The Position

This classification performs specialized technical work associated with contractors' licenses and building permits and related work. Responsibilities include upgrading service levels and expediting the construction process, representing the County at Construction Trade Board hearings and formulating reports. Position requires the application of good judgement and excellent customer service skills and promoting good public relations. Progressively responsible position that will report to Permitting Development Services Manager and Supervisor of Permitting Services. Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Requirements

High school diploma or equivalent certificate of competency.
Minimum of six (6) months (within the last 5 years) of experience in general clerical or customer service.
Minimum of one (1) year (within the last 10 years) experience in building construction management, permit processing, contractor licensing, or related field.
Basic knowledge or training of flood, zoning, licensing, plans review and inspection duties.
Required to meet Permitting Technician skill set.
Must meet minimum qualifications.
Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.
Knowledge of modern (within the last 5 years) construction principles and practices.
Knowledge of legal aspects of a regulatory government agency.
Knowledge of, or ability to quickly learn, County, department, and division operations, including pertinent policies and procedures.
Knowledge of, and ability to understand and apply, pertinent Florida Statutes and codes and regulations related to permitting processes and contractor licensing.
Ability to read, understand and clearly relate information pertaining to plans, codes, regulations, applications/permits, etc.
Ability to establish and maintain activity files and prepare reports as requested.
Ability to make effective public presentations in a professional manner.
Ability to establish and maintain effective working relationships with others.
Ability to communicate clearly, effectively, and tactfully, orally and in writing.
Ability to work efficiently and proactively in a demanding, high stress environment.
Ability to bend, kneel and reach.
Ability to identify colors.
Skill in the use of a personal computer, pertinent software programs, and construction database systems.

Nice To Haves

Associate degree in business related field, or another related field desired.
Prior supervisory or lead experience desired.
Government regulatory experience desired.

Responsibilities

Assists contractors and the public in obtaining building permits ensures compliance with established permitting codes, regulations, statutes, ordinances, policies and procedures.
Performs technical operations unique to the department.
Performs data entry into a construction database system, tracks data from and to other departments and agencies.
Takes payments related to building permits, planning records and other various departments fees.
Closes out and balances cash receipts and prepares for bank deposits.
Answers phones, directs calls and takes messages; performs general clerical duties such as typing memoranda and letters.
Monitors emails from public and responds as needed.
Represents the County at Construction Trade Board hearings and formulating reports.
Coordinates information from the public regarding complaints on contractors, for referral to local licensing boards and the Department of Business and Professional Regulations; coordinates information from applicants, sets up board meetings and notifies applicants and board members of such meetings.
Uses basic software applications including but not limited to Microsoft Word, Excel, and Outlook.
Basic GIS knowledge.
Perform data entry in construction database.
Assist in training of Permitting Technicians.
Assist in more advanced Permitting functions.
Ensures compliance with policies, procedures, and pertinent State Statutes.
Satisfactorily resolves customer service issues at a level consistent with management's goals, and accurately relates policy changes to other staff and the public.
May review, edit and update section of business processes.
Prepares responses to inquiries and assists staff in resolving problems.
Establishes and maintains activity files and prepares reports, as required.
Serves as lead person and assists, trains and provides direction to Permitting Technicians when necessary.
Perform supervisory duties when called upon.
Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.