Senior People Operations Specialist

Sun Life • Waterloo, ON

9d • CA$58,000 - CA$93,000 • Hybrid

About The Position

We are seeking a Senior People Operations Specialist (12-month contract) to support the Absence team with the delivery of the Salary Continuance (SalCon) program. This role will focus on the day-to-day operational administration of employee leaves, supporting employees through complex absence events while ensuring accuracy, compliance, and a consistent employee experience.

Requirements

• Experience in absence management, disability support, HR operations, or benefits administration
• Strong understanding of employee leave processes (e.g., STD, LTD, return-to-work)
• Ability to manage high-volume, detail-oriented case work
• Strong communication and organizational skills
• High attention to detail and ability to manage multiple priorities

Nice To Haves

• Experience in Disability Case Management or Salary Continuance programs
• Familiarity with Workday, payroll systems, or HR case management tools
• Experience working in a HR Shared Services environment
• Bilingualism (French, English, both oral and written) is required for Quebec only

Responsibilities

• Support administration of the Salary Continuance (SalCon) process across the leave lifecycle, including transition to Long-Term disability. (intake, documentation, monitoring, and follow-up)
• Provide employee guidance and support for leave-related inquiries (email, phone, case management)
• Complete case setup, documentation, and communication, including issuance of required forms
• Coordinate with Payroll, Benefits, Disability Case Management, and HR partners to ensure accurate case handling
• Support activities related to stop pay, reinstatement, and end-of-coverage communications
• Maintain data accuracy, compliance, and adherence to established processes

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• Opportunity to move along a variety of career paths with amazing networking potential

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed