Senior People Operations Generalist

Noom • Princeton, NY

6d • Hybrid

About The Position

Noom is seeking a Senior People Operations Generalist to modernize core People Operations functions. This role involves deep, hands-on ownership of employee lifecycle operations and the systems supporting them. The ideal candidate will be eager to build new processes, tooling, and policy documentation to support Noom's significant product growth and organizational change. Responsibilities include managing day-to-day employee lifecycle execution, modernizing people tooling, redesigning processes, and drafting scalable policies. The role requires partnering with People Operations leadership to translate strategic priorities into operational reality and serving as a reliable resource for the team.

Requirements

• 5+ years of experience in People Operations or HR Generalist roles.
• Prior experience mentoring others.
• Hands-on experience owning complex employee lifecycle transactions, including onboarding, offboarding, and data management.
• Experience designing or redesigning People Operations processes, tools, or systems in a high-growth environment.
• Familiarity with immigration processes and policy administration, or strong aptitude to quickly build that expertise.
• Strong working knowledge of HRIS systems, with ADP Workforce Now experience strongly preferred.
• Proven ability to balance strategic project ownership with hands-on operational execution.
• Excellent judgment and discretion when handling sensitive or ambiguous employee matters.
• Strong communication skills, with the ability to lead through change and bring clarity to ambiguity.

Responsibilities

• Process day-to-day transactions across the employee lifecycle, including onboarding, offboarding, internal moves, and data changes, ensuring accuracy and compliance across systems.
• Interpret and apply company policies to day-to-day employee questions and edge cases, escalating ambiguous situations appropriately.
• Own key compliance activities, including regulatory reporting, compliance training administration, government surveys, and ESG reporting.
• Maintain documented SOPs and process guides for core Ops workflows, identifying opportunities to use AI tools to streamline documentation, triage, and repetitive transactions.
• Own a documented backup coverage plan for critical Ops functions, including cross-training, to eliminate single points of failure during absences or transitions.
• Manage requisition intake and tracking in partnership with the Talent team, keeping data clean across the hiring-to-onboarding handoff.
• Own People help desk operations, triaging, and resolving employee inquiries within service-level expectations.
• Build and maintain People Operations analytics and reporting, surfacing lifecycle and service-delivery metrics for leadership.
• Contribute to the redesign of People Operations processes and systems, identifying opportunities to modernize how the function delivers for employees at scale.
• Support People tooling administration, partnering with IT and vendors to help evaluate, implement, and optimize HR systems.
• Serve as a key point of contact on immigration-related process and case tracking, partnering with outside counsel and internal stakeholders to support case management and compliance.
• Lead ad hoc projects across the employee lifecycle, compliance, and tooling as priorities arise.
• Partner cross-functionally with People Business Partners, Legal, and business leaders on sensitive employee matters and process rollouts.

Benefits

• 401(k) with company match
• Paid holidays
• Generous time off
• Summer Fridays
• Company-wide Summer Break week
• Top-tier medical plans for you and your family, including a premium-free plan option
• Dental insurance
• Vision insurance
• Life insurance
• Paid parental leave
• Stock awards
• Performance-based bonus
• Exclusive access to Noom's products

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed