Senior People Operations Generalist (Americas)

Wrike

11h•Remote

About The Position

As Wrike continues to scale globally, we’re reimagining how People Operations delivers consistent, high-quality employee experiences while maintaining operational agility and compliance across regions. We’re hiring a Senior People Operations Specialist (AMS) to support and execute core People Operations processes across our U.S. and Costa Rica workforce. This role sits at the center of day-to-day People Operations execution — ensuring employee processes are delivered accurately, efficiently, and compliantly across the employee lifecycle.

Requirements

Hands-on experience supporting employee lifecycle administration, benefits coordination, compliance processes, HR systems, and payroll inputs.
Understanding of how operational workflows connect and recognition of the importance of accuracy, responsiveness, and follow-through.
Highly organized, detail-oriented, and execution-focused.
Comfortable managing recurring operational processes, balancing multiple priorities, and ensuring work is completed accurately and on time.
Proactively follow through on tasks, communicate clearly, and escalate issues appropriately when needed.
Comfortable using HR systems, automation, and AI-enabled tools to improve efficiency, reduce manual administrative work, and support scalable service delivery.
Strong attention to detail and documentation discipline, understanding the importance of regulatory alignment, clean data, and accurate employee records across jurisdictions.
Collaborate effectively across HRBPs, Payroll, Finance, IT, vendors, and local leadership.
Communicate clearly across time zones and maintain accountability in a distributed environment.

Nice To Haves

Takes pride in operational excellence and genuinely cares about getting the details right — especially when those details impact employees’ pay, benefits, or overall experience.
Enjoys improving operational workflows and finding practical ways to simplify manual processes.
Naturally curious about systems, automation, and AI-enabled tools that improve efficiency and employee support.
Thrives in a distributed, global environment and communicates proactively across teams and stakeholders.

Responsibilities

Execute and support employee lifecycle processes across the U.S. and Costa Rica workforce, ensuring operational accuracy, responsiveness, and compliance throughout the employee journey.
Manage day-to-day lifecycle administration and coordination, including onboarding, internal mobility, compensation changes, leave transitions, offboarding, terminations, and employee documentation.
Ensure lifecycle processes are completed accurately, timely, and with a strong employee service mindset.
Partner cross-functionally with HRBPs, Payroll, IT, Finance, and managers to coordinate smooth employee transitions and operational processes.
Support onboarding experiences, employee communications, and regional operational initiatives that contribute to a positive employee experience.
Identify operational inefficiencies and support process improvements that enhance consistency, documentation quality, and team efficiency.
Maintain organized and accurate employee records, documentation, and system updates across platforms.
Administer and support benefits and leave programs across the U.S. and Costa Rica while ensuring alignment with local regulations, company policies, and operational requirements.
Support country-specific health, retirement, insurance, statutory leave, and wellness programs through day-to-day administration, vendor coordination, employee support, and process improvements.
Serve as a resource for employees navigating enrollments, life events, leave requests, and benefits-related questions.
Partner with vendors and internal stakeholders to support timely issue resolution and accurate administration.
Provide clear employee communication and support regarding benefits and leave programs.
Identify opportunities to improve operational efficiency, documentation, and consistency across benefits-related processes.
Support compliance with applicable employment and workforce regulations across assigned jurisdictions while maintaining operational integrity and documentation standards.
Maintain alignment with employment, workforce, and data privacy requirements in both the U.S. and Costa Rica.
Support compliance-related operational processes, including background checks, policy acknowledgments, reporting requirements, and audit preparation.
Escalate compliance concerns, documentation gaps, or operational risks to appropriate stakeholders when identified.
Maintain organized documentation and records to support operational governance and audit readiness.
Partner cross-functionally to ensure people operations processes are compliant, sustainable, and operationally effective.
Support payroll accuracy by ensuring timely and accurate employee data updates and payroll inputs across systems.
Submit payroll inputs, including new hires, terminations, compensation updates, bonuses, and leave adjustments accurately and on time.
Ensure employee data changes are correctly reflected in HR systems prior to payroll processing deadlines.
Partner closely with Payroll and Finance to resolve discrepancies, validate changes, and support payroll processing timelines.
Maintain high standards of data accuracy and documentation integrity across systems and reporting.
Support operational efficiency by leveraging HR systems, automation, and AI-enabled tools to reduce manual work and improve service delivery.
Review operational workflows and identify opportunities to improve efficiency, consistency, and employee support processes.
Utilize HR systems, automation, and AI-enabled tools to support case management, documentation, reporting, and employee self-service.
Utilize AI-enabled tools and automation to support documentation, reporting, case management, and employee support workflows.
Strengthen process documentation and standardization to support scalable and repeatable operations.
Maintain accurate operational data and reporting to support People Operations processes and business needs.