Senior People Business Partner

Ontra • Concord, CA

8h

About The Position

Ontra is seeking a Senior People Business Partner to join its People team, reporting to the Director, People Business Partnerships. The role owns People partnership for assigned client groups, supporting employees and leaders from individual contributors and first-time managers through VPs and executives. The position is currently open only to candidates based in the United States, with New York City preferred, and must be able to support US, UK, and Hong Kong working hours on occasion.

The Senior People Business Partner will advise senior leaders on organizational design, team structure, talent decisions, and succession; lead employee relations matters; coach managers; and own programs involving performance, engagement, promotions, and culture. The role also supports organizational change and ensures employment compliance across the US, UK, and Hong Kong in partnership with Legal and local advisors. It uses AI-enabled self-service for routine People questions while applying human judgment to complex matters and helping improve the company's AI tools.

Requirements

• At least 7 years of progressive People or HR experience.
• A track record of implementing successful HR initiatives tied to business strategy.
• Experience advising leaders at every level, from first-time managers to VPs and executives, and building trusted relationships quickly.
• Proven experience leading investigations, accommodations and leave, and performance improvement.
• Sound judgment regarding employment-law risk and clarity about when to escalate matters to Legal or outside counsel.
• Experience supporting restructures and reductions in force from planning through communication.
• Hands-on performance management and calibration experience, including rating frameworks and talent reviews.
• Experience supporting employees in more than one country.
• Proficiency with HRIS and performance platforms.
• Hands-on use of AI tools in People work.
• Strong project management skills and the ability to build trusted relationships at every level, including with executives.

Nice To Haves

• Experience supporting employees in the UK and Hong Kong.

Responsibilities

• Advise VP-level and senior leaders on organizational design, team structure, talent decisions, and succession, using attrition, engagement, and performance data.
• Lead employee relations matters from intake through resolution, including investigations, mediation, accommodations, and leave, with clear documentation and defensible processes.
• Coach leaders at all levels on team management, performance improvement, recognition, and calibration.
• Provide full People coverage for assigned client groups across US, UK, and Hong Kong employees, using workforce data to inform decisions.
• Handle matters requiring human judgment, route routine questions to self-service, and identify shortcomings in AI tools to support their improvement.
• Lead People Team programs end to end, including promotion processes, pulse reporting, and engagement action planning.
• Support restructures, role changes, and organizational transitions from planning through communication.
• Ensure employment compliance across US, UK, and Hong Kong requirements in partnership with Legal and local advisors.

Benefits

• Twice-yearly team offsites for in-person collaboration.
• Paid flexible time off policy.
• Paid parental leave and benefits.
• Employer-supported retirement contributions, varying by country.
• Monthly phone and internet reimbursement.
• Company-sponsored learning and development resources.
• Department budgets for professional development.
• Robust onboarding program.
• Various options for medical, dental, and vision insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed