Senior People and Culture Manager

AccorHotel • Los Angeles, CA

7h • $100,000 - $110,000 • Onsite

About The Position

As the Senior People & Culture Manager, you model the Fairmont Century Plaza values of respect, integrity, teamwork, and empowerment through leadership that facilitates extraordinary careers and lasting memories for the People & Culture and Hotel team. This role supports the day-to-day operations of the People & Culture Department and plays a critical role in implementing the People & Culture strategy. The position involves promoting Fairmont Century Plaza's standards, maintaining consistent colleague communication, and engagingly processing candidates through the workflow. It also includes managing benefits, benefits billing, and open enrollment, enforcing management guidelines by preparing and updating policies, and coordinating training sessions. The role requires administrative assistance, data input and tracking into People & Culture Systems, and acting with discretion when handling confidential matters. The Senior People & Culture Manager serves as a resource for all colleagues, assists in resolving questions and complaints, and works with Payroll to ensure records are up-to-date. Additionally, this role supports department managers with colleague activities and committees, provides service and support regarding benefit plans, and has working knowledge of CBA agreements. Administrative assistance and tracking of various leave claims are also key responsibilities, alongside supporting a work environment reflective of Fairmont’s values.

Requirements

• Minimum of 2 years of previous Human Resources leadership experience required
• Previous luxury hospitality experience required
• University/College degree or diploma in a related discipline required
• Formal education in Human Resources Management an asset
• Experience supporting unionized operations, interpreting collective bargaining agreements, and partnering with union representatives an asset
• Bilinguality an asset
• Exceptional organizational and prioritization skills complimented by excellent communication and interpersonal abilities
• Enthusiastic and positive personality with the ability to build strong relationships and handle confidential and sensitive matters
• Highly responsible, reliable, and have the innate ability to work cohesively as part of a team
• Proven desire to be involved in maintaining guest service excellence by providing quality service to our internal guests
• Proficient with MS Office (Word, Excel, Outlook, etc.) and HRIS
• Excellent communication skills, written, verbal, and non-verbal
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must provide proof of current eligibility to be employed in the United States of America.

Nice To Haves

• Formal education in Human Resources Management an asset
• Experience supporting unionized operations, interpreting collective bargaining agreements, and partnering with union representatives an asset
• Bilinguality an asset

Responsibilities

• Consistently offer professional, friendly and engaging service
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun
• Support in overseeing the day to day operation of the People & Culture Department and play a critical role in the implementation of the People & Culture strategy
• Use a variety of methods to promote Fairmont Century Plaza's standards and maintaining consistent colleague communication including but not limited to updating bulletin boards, daily pre-shifts, and training materials as needed
• Engagingly process candidates through the candidate workflow including but not limited to: Reviewing applicants, sourcing active and passive candidates, coordinating interviews, conducting initial screening, provide interview details and instructions, greet candidates for interviews, communicate interview process status, verifying references, assist with facilitating offers of employment and running background check
• Support full cycle recruitment activities within the People & Culture department and ensure company policies are followed
• Management of benefits, benefits billing and open enrollment
• Enforces management guidelines by preparing, updating, and recommending People & Culture policies and procedures.
• Coordinate and facilitate various training sessions including New Hire Orientation
• Support with completion of forms, maintaining 19 files, filing, copying, office organization, applicant greeting and pre-screening, and telephone coverage
• Data input and tracking of information into People & Culture Systems (employee action forms, new hire files, status changes, training, benefits, pension, payroll audit trail, etc.) and file on a daily basis following filing legend
• Act with complete discretion and professionalism when handling confidential or sensitive matters
• Act as a resource for all colleagues of the hotel, and assist in resolving colleague questions, complaints, or issues as they arise
• Work with Payroll to ensure all payroll records are up to date on a bi-weekly basis
• Support all department managers with questions and colleague activities including various committees such as the CSR committee, the Safety committee, and the DE&I committee
• Provide service and support to all colleagues with regards to eligibility, enrollment, and participation in all applicable benefit plans, including the coordination of benefit information seminars
• Working knowledge of CBA agreements within the Hotel
• Administrative assistance and tracking of all short-term disability, long-term disability, FMLA, Leave of Absences, and Workers’ Compensation claims
• Supporting a work environment reflective of Fairmont’s values
• Other duties as assigned

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment
• Cell Phone Usage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree