Senior Pensions Administrator

Equiniti

4d

About The Position

EQ Retirement Solutions is seeking a Senior Pensions Administrator to join a new team delivering Bulk Purchase Annuity (BPA) services to clients and customers. The role requires significant pensions industry experience and a strong technical pensions background, preferably in BPA. The successful candidate will provide buy-in and buy-out administration, resolve customer enquiries, complete and check casework, and support service delivery in line with service level agreements. The role also includes providing technical guidance and on-the-job coaching, contributing to process improvements and new procedures, attending client meetings when necessary, and maintaining relationships with internal stakeholders, Trustee administrators and client stakeholders.

Requirements

• Experience of Defined Benefit pension schemes.
• Excellent attention to detail and ability to follow defined processes and procedures.
• Superior written and oral communication skills.
• Strong desire to deliver exceptional customer service.
• Proven track record of quality and timely delivery.
• Excellent ability to develop positive and productive working relationships.
• Good IT skills and willingness and aptitude to learn a variety of systems.

Nice To Haves

• Previous experience of Bulk Purchase Annuity administration.

Responsibilities

• Provide administration services to customers in accordance with service level agreements.
• Put members at the heart of service delivery.
• Provide buy-in and buy-out administration services.
• Interpret and apply Trustee membership movements to the insured population during buy-in administration.
• Collate and escalate Trustee and client enquiries, both oral and written.
• Complete and check casework and provide feedback.
• Resolve customer enquiries using knowledge of customer requirements and case history.
• Draft non-standard correspondence in response to customer enquiries.
• Collate and analyse data, produce routine reports, schedules and summaries, update customer records, and resolve customer queries.
• Provide technical guidance to other team members, particularly on buy-in and buy-out administration.
• Identify and implement process improvements in the immediate area of responsibility to improve throughput and customer service.
• Provide on-the-job coaching to department colleagues.
• Attend client meetings where necessary.
• Carry out projects and ad-hoc activities as determined by the Team Leader.
• Provide pensions-administration input into the creation of new processes and procedures.
• Advise the wider BPA Operations team of potential efficiencies in current pensions administration processes.
• Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders.

Benefits

• Equiniti Pension Plan, with the company matching pension contributions up to 10%.
• Employee Assistance Programme providing counselling, legal and wellbeing support for colleagues and their households.
• Life assurance cover at four times salary, with the ability to purchase enhanced cover.
• Employee discounts and cashback through the EQ Wins Platform.
• Flexible benefits available to purchase through a flex plan, including gadgets, travel insurance, will writing and holiday trading.
• Typically 29 days of holiday plus bank holidays.
• Two volunteer days to support a charity of the employee's choosing.
• Equiniti ICON award vouchers recognising colleagues who go above and beyond.
• Investment in LinkedIn Learning for all colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed