Senior Payroll Core Services Specialist
About The Position
The Senior Payroll Core Services Specialist, COE Terminations, serves as a link between TriNet and its customers, with a focus on issuing final pay for terminating employees. The specialist understands customer needs and explains how TriNet can meet them while maintaining compliance with changing federal and state final-pay regulations. The role handles customer questions and resolves issues involving final payroll, paid time off, deductions, and benefits with courtesy and professionalism. It guides clients through the final-pay process and timeline, addresses issues as they arise, and offers alternate solutions where appropriate to help retain customers. The specialist also works with cross-functional teams to improve the customer experience. This role processes high volumes of employee terminations and final payments for multiple clients, analyzes benefit coverage and paid-time-off balances, supports clients with termination submissions through the online Portal, and coordinates employee-record updates and audit documentation. The position may be performed remotely within the United States, except in Colorado, Jersey City, New Jersey, and New York, New York. Atlanta, Georgia is the preferred location, where the position may be based in-office. Minimal travel is required.
Requirements
- Associate degree or equivalent from a two-year college or technical school.
- At least 4 years of related experience processing multi-state payrolls, or an equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Ability to communicate with employees at all levels of the organization.
- Strong knowledge and understanding of state and federal employment laws.
- Excellent interpersonal skills.
- Excellent presentation and facilitation skills.
- Demonstrated commitment to high professional ethical standards and a diverse workplace.
- Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities.
- Proficiency in Microsoft Office Suite.
- Ability to write reports, business correspondence, and procedure manuals.
Responsibilities
- Maintain and apply knowledge of federal and state final-pay regulations, state minimum-wage requirements affecting final deductions or repayments, late-payment impacts, waiting-time penalties, benefit exchanges, and their deduction schedules.
- Analyze worksite employee benefit status to determine remaining coverage needed for Affordable Care Act compliance, coordinating with Benefits and Leave of Absence teams on necessary coverage updates.
- Calculate final paid-time-off balances and payout amounts based on final wages and client accruals, and update leave tables for accurate final check stubs.
- Process 30–70 or more worksite employee terminations daily and handle on-cycle and off-cycle final payments for multiple clients, prioritizing work according to client needs and state requirements.
- Communicate with clients by phone and email to ensure final pay is issued as intended and in compliance, explain regulatory constraints, and work toward client expectations where possible.
- Guide clients through submitting worksite employee terminations in the online Portal, advise on submitting hours and wage deductions, and troubleshoot submission problems.
- Coordinate with internal teams to update employee records for final pay, including tax exemptions, tax locations, rates of pay, loan payments, and overpayments; work with the Service team to manage client expectations and provide a seamless process.
- Prepare audits and supporting documentation for internal review, and collect and post required documentation in the CRM to support SOX compliance.
- Work with Analysts, Lead Analysts, Senior Analysts, and Supervisors to identify termination-process impacts, improve processes, detect service or product issues, and proactively support a smooth client experience.
- Take on other projects and responsibilities as assigned by the Supervisor.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) savings plan
- Employee stock purchase plan
- Eleven company-observed holidays
- PTO
- Comprehensive leave program
- Bonuses consistent with TriNet’s corporate bonus plan may be included in compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
