Senior Payroll Core Services Specialist

TriNet•Atlanta, GA

About The Position

The Senior Payroll Core Services Specialist, COE Terminations, serves as a link between TriNet and its customers, with a focus on issuing final pay for individual terminating employees. The specialist understands customer needs and explains how TriNet can meet them while maintaining compliance with changing federal and state final-pay regulations. The role answers customer questions and resolves issues involving final payroll, paid time off, deductions, and benefits with courtesy and professionalism. It guides clients through final-pay procedures and timelines, addresses issues as they arise, and offers alternative solutions when appropriate to help retain customer business. The specialist also works with cross-functional teams to improve the customer experience. This position may be performed remotely anywhere in the United States except Colorado, Jersey City, New Jersey, and New York, New York. The preferred location is Atlanta, Georgia. Qualified external applicants will be considered for an in-office role based in Atlanta; qualified internal candidates are encouraged to consider relocation to Atlanta and may be considered for remote employment at the company’s discretion. Minimal travel is required. The work environment is described as a clean, pleasant, and comfortable office setting. The Atlanta salary range is $24.81 to $37.21. The final offer depends on skills, education, work location, and experience, and compensation may also include bonuses under TriNet’s corporate bonus plan. Permanent full-time employees may be eligible for medical, dental, and vision plans, life and disability insurance, a 401(k) savings plan, an employee stock purchase plan, eleven company-observed holidays, PTO, and a comprehensive leave program.

Requirements

Associate degree or equivalent from a two-year college or technical school.
Minimum 4 years of related experience processing multi-state payrolls, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Ability to communicate with employees at all levels of an organization.
Strong knowledge and understanding of state and federal employment laws.
Excellent interpersonal skills.
Excellent presentation and facilitation skills.
Demonstrated commitment to high professional ethical standards and a diverse workplace.
Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities.
Proficiency in Microsoft Office Suite.
Ability to write reports, business correspondence, and procedure manuals.

Responsibilities

Maintain and develop knowledge of federal and state final-pay regulations, state minimum-wage requirements relevant to final deductions or repayments, waiting-time penalties, and benefit-exchange deduction schedules.
Analyze worksite employee (WSE) benefit status to determine remaining coverage needs under Affordable Care Act requirements, and coordinate necessary coverage updates with Benefits and Leave of Absence teams.
Analyze and calculate final paid time off balances and payout amounts based on final wages and client accruals; update leave tables to ensure final check stubs show correct balances.
Process 30–70 or more WSE terminations daily and coordinate on-cycle and off-cycle final payments for multiple clients while prioritizing client needs and state requirements.
Communicate with clients by phone and email to ensure final pay is issued as intended and in compliance; explain regulatory constraints and work toward solutions that meet client expectations.
Guide clients through online Portal submission of WSE terminations, advise them on submitting hours and wage deductions, and troubleshoot Portal submission issues.
Coordinate with internal teams to update employee records for final pay, including tax exemptions, tax locations, pay rates, loan payments, and overpayments.
Work with the Service team to manage client expectations and provide a seamless WSE termination process.
Prepare audits for internal review with appropriate documentation and collect and post required documentation in the CRM to maintain SOX compliance.
Collaborate with Analysts, Lead Analysts, Senior Analysts, and Supervisors to identify impacts in the termination process and improve processes for client ease and understanding.
Identify patterns and trends indicating service or product issues that do not meet customer expectations, and work proactively to address them.
Undertake other projects and responsibilities assigned at the Supervisor’s discretion.