Senior Patient Services Specialist

SunState Medical Specialists • Fort Lauderdale, FL

4d • Onsite

About The Position

As the Patient Services Specialist at SunState Medical Specialists (SMS), a part of OneOncology, you will provide administrative and general support to staff, patients, and Physicians. Your primary goal is to ensure a high quality, professional, and efficient administration service is consistently delivered to patients. This role serves as a crucial link between patients and the clinical teams, contributing to SMS's commitment to providing exceptional, community-based specialty care across Florida.

Requirements

• High School Diploma or equivalent
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred
• Handle and resolve urgent matters and time critical medical appointments
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders
• Proven experience to work effectively both independently and in a team environment
• Knowledge of patient billing systems and related funding mechanisms
• Ability to use clinical administration systems, as well as Microsoft Office software
• Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values
• Flexible approach to work
• Travel as required to other centers

Responsibilities

• Ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback
• Maintain a professional service which meets patient needs
• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• Maintaining the Integrity of Patient Records
• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultation's appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED