Patient Services Specialist and Senior Patient Services Specialist - PMI
About The Position
Providence Medical Institute is hiring for Patient Services Specialist and Senior Patient Services Specialist at multiple locations which may include Agoura Hills, Carson, Hawthorne, Los Angeles, Manhattan Beach, Redondo Beach, San Pedro, Torrance, and West Hills. This is a combined posting for an Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these two positions, we encourage you to apply. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. The Patient Services Specialist – Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable or performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.
Requirements
- 1 year of Medical office or related experience OR 6 months of Experience as a Providence Employee in related position (Patient Services Specialist)
- 3 years related customer service, medical office or healthcare experience (Senior Patient Services Specialist)
Responsibilities
- Patient registration (Patient Services Specialist – Journey Level)
- Appointment scheduling for routine and basic healthcare services (Patient Services Specialist – Journey Level)
- Insurance verification (Patient Services Specialist – Journey Level)
- General clerical duties (Patient Services Specialist – Journey Level)
- Resolving complex issues (Patient Services Specialist – Senior Level)
- Orienting and training new caregivers (Patient Services Specialist – Senior Level)
- Active participation that support departmental initiatives and continuous improvement (Patient Services Specialist – Senior Level)
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
