Patient Services Specialist and Senior Patient Services Specialist - Santa Monica
About The Position
This is a combined posting for an Patient Services Specialist and Senior Patient Services Specialist. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these three positions, we encourage you to apply. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Saint John's Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. The Patient Services Specialist – Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families. The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable or performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement.
Requirements
- 1 year of Medical office or related experience (for Patient Services Specialist)
- OR 6 months of Experience as a Providence Employee in related position (for Patient Services Specialist)
- 3 years related customer service, medical office or healthcare experience (for Senior Patient Services Specialist)
Responsibilities
- Perform all core front-office functions with increased independence and efficiency (Journey Level PSS)
- Perform all aspects of the Associate PSS role (Journey Level PSS)
- Patient registration (Journey Level PSS)
- Appointment scheduling for routine and basic healthcare services (Journey Level PSS)
- Insurance verification (Journey Level PSS)
- General clerical duties (Journey Level PSS)
- Serve as a subject matter expert and resource to peers (Senior Level PSS)
- Perform all aspects of the Associate and Journey PSS roles (Senior Level PSS)
- Resolve complex issues (Senior Level PSS)
- Orient and train new caregivers (Senior Level PSS)
- Actively participate in supporting departmental initiatives and continuous improvement (Senior Level PSS)
Benefits
- Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
