Senior Patient Services Specialist - Heart and Vascular

Providence • Seattle, WA

6d

About The Position

Join our Heart & Vascular team as a Senior Patient Services Specialist, where you’ll play a critical role in supporting life-saving specialty care. In this elevated front-office role, you’ll serve as a key resource for patients and caregivers—coordinating complex scheduling, guiding patients through their care journey, and ensuring a seamless, compassionate experience from start to finish. This is a great opportunity for an experienced professional who thrives in a fast-paced, high-touch environment and is passionate about delivering exceptional service while supporting advanced cardiac programs. You’ll also have the chance to lead by example, mentor peers, and contribute to improving workflows and patient access across the clinic. If you’re detail-oriented, driven, and excited to be part of a specialized team making a real difference every day—this role is for you. The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable or performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• 3 years of Medical office or related healthcare experience OR 2 years of experience as a Providence employee in a PSS position.

Responsibilities

• Coordinating complex scheduling
• Guiding patients through their care journey
• Ensuring a seamless, compassionate experience from start to finish
• Serving as a subject matter expert and resource to peers
• Performing all core functions of Associate and Journey PSS roles
• Resolving complex issues
• Orienting and training new caregivers
• Active participation that supports departmental initiatives and continuous improvement
• Leading by example
• Mentoring peers
• Contributing to improving workflows and patient access across the clinic

Benefits

• Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed