Senior Patient Care Coordinator

UnitedHealth Group • Gilbert, AZ

1d • $20 - $36 • Onsite

About The Position

As a Senior Patient Care Coordinator, you will often be the first point of contact for our patients and their families. Your professionalism, expertise, and dedication will help ensure that our patients receive the quality of care they need. You will be diligent in obtaining complete and accurate insurance and demographic information in a timely manner, enabling us to provide high-quality, compassionate health care service to all who need it, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services.

Requirements

• High School Diploma/GED
• 2+ years of experience in customer service, preferably in a healthcare environment
• Intermediate level of understanding of insurance policies and procedures
• Intermediate level of experience working with requesting and processing financial payments and the ability to perform basic calculations for payment
• Ability to work onsite at Mercy Gilbert Medical Center
• Ability to work Thursday – Saturday, 5:00AM – 5:30PM including the ability to be flexibility based on business needs

Nice To Haves

• 1+ years of registration experience in a hospital OR medical setting
• 1+ years of experience working in an Emergency Department setting
• Understanding of medical terminology
• Working knowledge of insurance policies, procedures, and patient care settings

Responsibilities

• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, collecting co-payments, and verifying insurance eligibility / benefits
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary

Benefits

• Paid Time Off
• 8 Paid Holidays
• Medical Plan options
• Health Spending Account
• Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability
• Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED