Senior Patient Care Coordinator
About The Position
Optum NY/NJ, is seeking a Senior Patient Care Coordinator to join our team in Smithtown, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Smithtown Primary Care and Pediatrics, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Senior Patient Care Coordinator to join our team. The Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Requirements
- High School Diploma/GED (or higher)
- 2+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records OR 2+ years of healthcare experience
- 1+ years of computer proficiency experience in Microsoft Office
- 1+ years of experience working with an electronic health record (EPIC)
- Ability to work a 37.5-hour work week, Monday through Saturday
- Monday - Friday: 8:30 AM to 5:00 PM
- Saturday: 8:30 AM to 12:30 PM for coverage purposes only
Nice To Haves
- Knowledge of medical terminology
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greet patients and conduct check-in/check- out process: Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Verify eligibility and authorization and flag appointment accordingly
- Scan insurance card(s)
- Follow the Payment Security policy and procedures according to Optum Medical guidelines
- Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
- Post payments received in practice management system and provide system-generated receipts
- Ability to float to other practices if needed
- Schedule appointments using approved scheduling guidelines
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
- Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Ability to be cross trained as a medical assistant (limited clinical interaction)
- Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
- Assist with overseeing the front office
- Assist with training new employees and current employees
- Work with Manager with scheduling
- Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
- Provide front and back-office support in a Patient Care Coordinator/Scheduler role
- Ability to support all staff and leadership in their roles
- Ability to de-escalate and resolve patient complaints
- Ability to manage and submit payroll
- Perform other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
