Senior Patient Care Coordinator

AmeriCares

About The Position

Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org. Americares Values: We create global community, treating people as they want to be treated. We respond effectively and responsibly, putting plans into practice. We embed ethics and equity in our work and workplace. We are better together; partnership is at our core. We ask and listen, to create sustainable solutions for a healthier tomorrow. We commit to quality, growing and improving to ensure individuals and communities thrive.

Requirements

Demonstrated ability to guide, mentor, and support team members to strengthen performance and foster growth
Strong communication and interpersonal skills to effectively communicate with staff, providers, volunteers, and leadership to ensure clear coordination of clinic administrative operations and resolution of administrative issues
Demonstrated organizational skills and the ability to oversee multiple administrative workflows while identifying opportunities to improve efficiency and patient experience
Minimum of 3-5 years of administrative experience within Americares Free Clinics
Bilingual (English / Spanish and/or Portuguese)
Adaptability in fast‑paced environments, with a proactive approach to taking initiative and driving tasks to completion.
Demonstrated commitment to professionalism and accountability, consistently upholding AFC and organizational policies and procedures and delivering reliable results.

Nice To Haves

Strong understanding of clinic roles and workflows, with the ability to assess processes and identify opportunities to - enhance operational efficiency.
Associates degree in a healthcare related field

Responsibilities

Work in conjunction with the CD and ACD (if applicable) on daily administrative functions as delegated.
Develop, implement and maintain administrative workflows to ensure operational efficiency and standardization
Continually assess and improve patient facing processes to enhance the patient experience.
Direct supervision of the Patient Care Coordinator(s) and Referral Coordinator (if applicable)
Oversee the patient admission and scheduling process and if needed directly participate in:
Conducting initial and annual screening process to obtain proof of income and residency to determine eligibility for clinic services.
Registering patients into Athena once eligibility is determined and update information as needed
Conducting intake and outflow activities during clinic sessions.
Scheduling patient appointments both on and off the clinic site.
Providing patient records to the referral source and advise the patient of the details of the follow-up visit.
Maintaining follow-up log to track patient referrals, obtain reports, and requested medical records.
Responding to patient/telephone inquiries regarding clinic hours and services.
Lead onboarding of new administrative employees and participate in determining competencies for yearly education of direct reports.
Track all administrative inventory and ordering of supplies as designated by Clinic Director.
Maintain proficiency of the clinic and hospital partner EMR’s and ensure training of all direct reports.
Generate and analyze operational reports including tickler reports, referral reports, no-show reports and recertification tracking
Provide channel of communication for Spanish and/or Portuguese speaking patients.
Provide medical interpretation if approved to do so.
Acknowledge that AFC maintains a policy and procedure manual at all locations and agree to follow the policies and procedures set forth within the manual and hold direct reports accountable for following policies.
Actively model and. contribute to Americares values, work culture and mission.
Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
Support recruitment of staff, volunteers and patients in collaboration with the CD and ACD.
Assist in development of and maintaining of community relationships and referral partnerships
Other duties and responsibilities as assigned.