Patient Care Coordinator
About The Position
InnovaCare Health operates more than 40 clinics throughout Florida and Texas, and is recognized as a leader in transforming how care is delivered. Our physician‑led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.
Requirements
- High school diploma or GED equivalent.
- Strong customer service focus.
- Effective written and oral communication skills.
- Teamwork orientation.
- Organized and ability to manage competing priorities.
- Knowledge of medical terminology.
- Knowledge of ICD-10 and CPT coding.
- Expert in computer literacy in electronic health record.
- Ability to react calmly and effectively in emergency situations.
- Basic mathematical skills.
- Safe work practices in a clinic setting.
- Able to follow through with delegated tasks.
Nice To Haves
- At least 2-3 years in a medical related customer service role.
- Bilingual in English/Spanish preferred but not required.
Responsibilities
- Welcome patients and visitors upon arrival to the clinic.
- Manage waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.
- Manages the front desk workflow and communicates with the MA’s.
- Manages the providers schedule daily.
- Maintains accurate registration by obtaining, recording, and updating personal and financial information.
- Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
- Assists patient with intake processes including scanning required documents.
- Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
- May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
- Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
- Answers phones and schedules appointments.
- May also assist the case manager with scheduling hospital follow-up.
- Manages medical records (maintains, files/scans, prepares for schedule).
- Ensures all correspondence is scanned and/or filed in timely manner.
- Processes requests for medical records release and maintains appropriate logs, etc.
- Performs all other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
