Senior Patient Billing Representative

TridentCare•Horsham Township, PA

48d

About The Position

This role involves handling inbound phone calls from clients, customers, and patients to gather necessary billing and demographic information. The representative will also be responsible for sorting returned mail, researching and resolving customer account issues using patient files and eligibility websites, and meticulously documenting all customer interactions. Updating multiple systems with patient information, performing account adjustments, and recommending changes to a supervisor are key duties. Additionally, the role requires completing weekly/monthly reports, tracking daily/weekly/monthly production, meeting performance/audit goals, and undertaking other assigned tasks to support organizational objectives.

Requirements

Experience in patient billing or a related field.
Proficiency in updating multiple systems.
Ability to research and resolve customer account issues.
Strong documentation skills.
Experience completing reports.
Ability to track production.

Responsibilities

Take inbound phone calls from clients/customers/patients to obtain patient billing/demographic information.
Sort incoming return patient mail and return patient statements with information electronically.
Research and resolve each customer’s account thoroughly using patient files and various eligibility websites.
Document all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
Update multiple systems with patient info.
Perform adjustments on accounts and recommend necessary changes to the supervisor.
Complete all weekly/monthly reports according to schedule.
Perform other tasks as assigned by the supervisor to support the goals of the organization.
Meet weekly/monthly Performance/Audit goals.
Track daily/weekly/monthly production.