Senior Patient Access Representative - PRN

Med-Metrix•Arlington, VA

2d•$19 - $23•Onsite

About The Position

The Senior Patient Access Representative will greet, schedule, meet and register patients in a friendly, courteous, and professional manner. This role involves managing patient intake, verifying insurance, and ensuring accurate data entry while adhering to HIPAA standards.

Requirements

High School Diploma or equivalent required.
1 Year Office/Clerical experience in Healthcare field required.
Exemplary customer service skills, including the ability to negotiate and problem-solve.
Ability to communicate using clear and well organized oral and written techniques.
Strong Attention to detail.
Ability to work within deadlines with frequent interruptions.

Nice To Haves

College degree preferred.

Responsibilities

Greet, schedule, meet and register patients.
Answer and route telephone calls and messages.
Coordinate insurance verifications and pre-authorizations.
Maintain medical records and prepare charts/paperwork.
Work effectively with insurance companies to obtain/verify pre-certification/authorization for services.
Understand and interpret documented clinical information and relay pertinent medical/clinical information to the insurance company.
Fax pre-certification request forms to insurance companies.
Maintain files and security of confidential information utilizing host system to scan and input data.
Verify medical insurance information and document in scheduling/registration modules.
Accurately enter and update patient data into the computer system.
Handle patient intake, including insurance verification, notification of copays/patient liability, and confirmation of demographics.
Maintain account work progress, including updating authorization logs, account referral in EMR, authorization paperwork, and issue reports.
Demonstrate knowledge of varied managed care insurance and regulatory guidelines.
Monitor waiting area and communicate with clinical staff of patient readiness.
Provide assistance to physicians, Department Managers, and clinical staff.
Perform other duties as assigned.
Use, protect, and disclose patients’ protected health information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.