Senior Partnership Manager
Tidio
•Remote
About The Position
Tidio is seeking a Senior Partnership Manager to focus on the US & Canada market. This role is crucial for growing Tidio’s partner channel, which is the third revenue stream alongside inbound and outbound sales. The primary responsibilities include acquiring new partners, fostering relationships with agencies and technology partners, and increasing Tidio’s presence at key industry events and conferences in North America. This is a hands-on position for an individual who thrives on building from the ground up and wants to directly influence partnership growth in the region.
Requirements
- 5+ years of experience in B2B SaaS partnerships
- Experience with the Shopify ecosystem
- Strong outbound prospecting skills and experience sourcing new partners from scratch
- Ability to run commercial discovery calls and persuasive sales presentations
- Experience working against revenue targets and managing partner pipeline
- Previous experience in representing the company at industry events, conferences, or fairs
- Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking
Responsibilities
- Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
- Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
- Represent Tidio at industry events
- Own partner onboarding and activation
- Build and deepen long-term partner relationships to drive retention and growth
- Track partner performance, referrals, and milestone bonuses
- Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
- Coordinate with Finance to validate payouts and ensure accurate commission processing
Benefits
- Remote work model with flexible hours
- Contract options: B2B or Contract of employment (via Deel)
- 26 days off guaranteed in a year
- Great development opportunities – company-supported courses and conferences
- Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
- Mental well-being program – individual therapy sessions and resources for employees
- Sport & wellness benefit or its financial equivalent.
- Free access to one of the most popular e-book/audiobook services
- Regular social events (company-wide offsites, team events)
- Budget for 1:1 English language classes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
