Senior Partner AI Enablement Manager

Cresta

About The Position

Cresta is hiring a Senior Partner AI Enablement Manager to build and lead its AI Receptionist partner enablement program. The role owns the strategy, roadmap, learning platform, and success metrics for enabling strategic technology partners to position, sell, implement, and support Cresta AI Receptionist. It operates with a high degree of autonomy and direct visibility with Partner Leadership. The manager will design partner onboarding and readiness programs spanning live virtual and in-person workshops, certifications, scalable self-service learning, and practitioner enablement. The role works across Partner Leadership, Sales, Marketing, Product, and Engineering to support partner ramp, communicate product capabilities, develop partner-specific go-to-market materials, and ensure partners can deliver high-quality customer engagements. Success includes faster partner onboarding, effective positioning and execution, and measurable partner readiness and pipeline contribution. Cresta describes itself as a unified AI platform for customer experience, combining conversational AI agents, real-time human agent augmentation, and conversation intelligence. The company offers a benefits package that includes medical, dental, and vision coverage; flexible PTO; paid parental leave; a retirement savings plan; a remote work setup budget; a monthly wellness and communication stipend; and, for onsite employees, meals and commuter benefits. Compensation includes base salary, equity, and benefits; the role is being hired in the USA, with local pay and benefits.

Requirements

At least 7 years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles.
At least 5 years designing and running partner, channel, or sales enablement programs at scale.
At least 5 years of experience in the Contact Center space.
Experience building programs from the ground up in ambiguous, fast-moving environments.
Experience working with technology partnerships.
Desire to become a platform expert and provide technical guidance.
Ability to translate business requirements into technical solutions.
Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
Executive-level communication skills, including the ability to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership.
Strong project management and organizational skills.

Responsibilities

Own the AI Receptionist partner enablement strategy, roadmap, and success metrics.
Own, configure, and continuously optimize the learning platform to scale enablement across partner types.
Partner with partner pre-sales to develop the go-to-market motion, including demos, platform customization, and partner-specific messaging.
Serve as an AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions on behalf of the partner team.
Define and own partner onboarding and enablement from initial ramp through certification.
Act as the partner-facing authority on AI Receptionist and create programs that help partners position, implement, and support deployments.
Deliver partner readiness programs through live workshops, certifications, self-service learning, and practitioner enablement.
Align enablement programs with Partner Leadership objectives, measurable outcomes, and Cresta’s go-to-market strategy.
Track and report partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline.
Use data and stakeholder and partner feedback to improve programs, content, and delivery methods.
Partner with internal teams to measure training effectiveness and maintain messaging alignment.
Ensure partners can articulate and execute Cresta’s differentiated value in the AI Receptionist market and relevant industry contexts.
Work with Engineering and Product to translate technical capabilities and product recommendations into scalable self-service partner programs and assets.
Develop partner-specific enablement assets with Partner Leadership and Partner Sales, adapting direct sales materials such as pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging.
Advise Partner Leadership and strategic partners on use cases, positioning, and complex enterprise engagements.