Senior Outreach Program Coordinator - Intake Specialist - Institute for Military and Veteran Family Wellness

University of Texas at Austin

2d•Hybrid

About The Position

This is a grant-funded position within the Institute for Military and Veteran Family Wellness, specifically to assist in meeting the goals and objectives of the Veteran Spouse Network (VSN) project. The role involves providing intake monitoring, screening, and risk assessment for participants, coordinating follow-up and referrals, and supporting participant safety. The position requires the ability to work remote/hybrid within the state of Texas and is expected to continue until May 31, 2027. The University of Texas at Austin is an equal opportunity employer committed to diversity and inclusion.

Requirements

Bachelor’s degree in social work, psychology, public health, human services, or a related field with at least 5 years of experience or equivalent relevant experience.
Experience in intake, screening, case management, participant support, or human services.
Strong assessment, documentation, and follow‑up skills.
Ability to engage participants with empathy, professionalism, and cultural humility.
Comfort working with individuals navigating stress, transition, or emotional challenges.
Excellent verbal and written communications skills.
Excellent attention to detail.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
Ability to work remote/hybrid within the state of Texas.

Nice To Haves

More than required years of experience.
Training in trauma-informed care, suicide prevention, motivational interviewing, or crisis response.
Experience working with military, veteran, or caregiver populations and/or being personally military-connected.
Experience leading suicide prevention training or trainer certifications in any suicide prevention training(s).
Familiarity with community referral networks and mental health resources.
Experience supporting peer‑led or group‑based programming.

Responsibilities

Review and monitor participant intake and screening forms to assess support needs and potential risk factors.
Identify participants whose needs may exceed the scope of peer support programming and require additional assessment or external resources.
Use established screening tools and protocols to assess risk, including emotional distress, safety concerns, or significant life stressors.
Document screening outcomes accurately and in accordance with confidentiality and data-protection standards.
Contact participants who may be in crisis or need additional support to conduct follow-up assessments to better understand participant needs.
Provide tailored referrals to community providers, mental health resources, and veteran/military family support organizations as needed.
Support participants throughout the intake process with empathy, cultural competence, and a trauma-informed approach.
Coordinate closely with peer facilitators, program staff, and leadership to support crisis response procedures that promote a trauma-informed, participant-centered program environment.
Communicate observed participant needs or program trends to inform program improvement.
Follow all privacy, confidentiality, and data protection protocols.
Serve as a point of support for peer groups, trainings, or programming that address sensitive or potentially triggering topics.
Be available as a resource to participants who may experience distress during or after group sessions, in alignment with Veteran Spouse Network (VSN) protocols.
Support suicide prevention and wellness efforts by reinforcing safe practices, escalation pathways, and resource awareness.
Perform additional duties as assigned.